Volkswagen Germany Denied My Goodwill Request

[Righteouness]

Based on what I see vehicle was in for the recall on 8.26.2024 and your log clearly states that the fault occured on 8.27 so after the recalls. Therefor I would reach out to the dealer and have them follow up on the recall. There is a section which states the following:

If the gearbox warning lamp lights up at a later date (after the vehicle has been returned to the customer), please refer to Technical Bulletin 2070973 (US) for claiming instructions. SO it seems as you have a leg to stand on unless OP is omitting some other factors that we are not aware of then thats a different ball game.

Not sure if australia has the same follow up but if so verify the following clearly states its covered for 10 years:

https://static.nhtsa.gov/odi/tsbs/2023/MC-10241195-0001.pdf

I wish it were the case here in Australia to have the same procedure after discovering the issue. What makes you think I am hiding something in relation to this? I posted the auto-scan and shared everything relevant.

The only people supposedly hiding information is Volkswagen Australia. I called multiple times both dealer and recall customer service about any information either online or in their system to explain to me why the service campaign is required and protocol afterwards. They kept referring me to different people who had no answers for it. I strongly feel that my emails for reconsideration were skimmed over and ignored, which disappoints me. I also requested for the diagnosis as I wasn’t given one, however, they responded with, “Mate, that’s probably been tossed out already. So I don’t have another copy. Sorry”.

I do feel like this will be my last Volkswagen that I will own and I really wish I wasn’t saying that. It’s been a horrible experience with my MK7 TDI suffering waterpump failure at 33,000kms and DMF failure at 70,000kms. I have 4 weeks left until I get this issue examined and rectified. So far, it’s $4,400 quoted from the dealer, however, I am looking into an independent workshop to carry this out for a cheaper rate hence the long wait. The chances of this outcome is 50% on my transmission. I don’t have any symptoms like noise but I really hope it’s the seal on the pump that is loose, causing loss of pressure.

 

[AINils]

In germany the 34K1 start in July 3th, 2024

Servicemaßnahme 34K1	Vorgangs-Nr.: 2064604/5
Getriebesteuergerät DQ381 Update	Freigabedatum: 03.07.2024

Hinweise

Arbeitsanleitung​

Technischer Hintergrund
DEU
Beitragshistorie:

Update: 04.07.2024​	Art / Inhalt der Änderung:​
Gesamte Aktionsunterlage​	Hinweis zur Durchführung eingefügt.​

 

[Righteouness]

In germany the 34K1 start in July 3th, 2024

Servicemaßnahme 34K1	Vorgangs-Nr.: 2064604/5
Getriebesteuergerät DQ381 Update	Freigabedatum: 03.07.2024

Hinweise

Arbeitsanleitung​

Technischer Hintergrund
DEU
Beitragshistorie:

Update: 04.07.2024​	Art / Inhalt der Änderung:​
Gesamte Aktionsunterlage​	Hinweis zur Durchführung eingefügt.​

Why so recent? Was there a class action for this? I’m still unsure if Volkswagen Australia is meant to cover this or not. After receiving this fault, I requested for a goodwill to get this covered but was I meant to reword it differently?

 

[AINils]

I don't know why this happen in germany, maybe the amount of problems wasn't that high in past, du to different parts or supplier

 

[4ndymac]

A bit late to the thread but.....surely thats an "inherent" fault ie Faulty from factory or a manufacturer acknowledged fault
I used "inherent fault" with my ABS G201 fault even though it was an import (2 years warranty not 3) Car was 4 years old when replacement pump replaced
A strongly worded email so they know what your about will always help..I think

 

[Righteouness]

A bit late to the thread but.....surely thats an "inherent" fault ie Faulty from factory or a manufacturer acknowledged fault
I used "inherent fault" with my ABS G201 fault even though it was an import (2 years warranty not 3) Car was 4 years old when replacement pump replaced
A strongly worded email so they know what your about will always help..I think

Never too late the thread my friend. I have issued a letter of demand to be compensated for this to Volkswagen Australia via email. In my email I included a government body (NSW Civil & Administrative Tribunal) to investigate my case if my letter of demand isn’t agreed upon, which gives more exposure to this issue.

Side note: It doesn’t really add up if Volkswagen released a revised version of the transmission several months after its newly designed transmission, which by the way, was only redesigned to replace the old pump with a new one. Question is, why so early? The fruit is being displayed worldwide.

 

[Righteouness]

I took my car in for the repairs on the auxiliary pump last Thursday. I received a call this morning by the dealership to be notified that the transmission is completely destroyed and not suitable for further use. The dealership is requesting another goodwill request to fall into a different category bracket.

 

[Righteouness]

I’ve received an email and phone call from Volkswagen Australia to request my NCAT application (legal tribunal court case that enforces Australian consumer laws) to be withdrawn. This would remove exposure of the case. In exchange, I will receive full coverage of a new DQ381 transmission.

 

[NZDubNurd]

VW NZ tried to deny warranty on 2 Golf TDI DSGs in friends work cars, in MK6 TDI's. Both worked for different companies too. MAybe 18 months apart?

They said the trans missed it's 60K kms service so the failure was due to that.

Firstly, even if they WERE 6K kms and 12K kms, past their service dates, WHY would that cause a failure???

Secondly, denying a claim, based on the missed service suggests the trans is near it's limits to start with. I'd have driven them FAR harder than both users! so would mine have failed WITH the required service? BOTH cars were generally used for long distant use, not continual stop and go.

Fact was, BOTH cars were fleet managed and were taken in as required and the local dealer failed to service the DSG on BOTH vehicles.

Anyway - once they pointed out the trans were missed because their dealer is a retard, the claims were progressed. A lot of people would have believed it was their fault...

 

[Righteouness]

Since the new DSG is installed. I have some questions:

1. Does a new transmission involve a new mechatronic unit or do they reuse my old one?


2. Is it normal DSG behaviour for slight clunk sound when coming to a stop?


3. The car is 7 years old; it feels jerky when shifting from 1st to 2nd gear only. Could this be engine mounts or the new DSG adapting to my driving style? (I don’t drive this car harshly. I take my time accelerating most of the time and always think ahead with braking so it’s a smooth deceleration).

 

[J_Phel]

I’ve received an email and phone call from Volkswagen Australia to request my NCAT application (legal tribunal court case that enforces Australian consumer laws) to be withdrawn. This would remove exposure of the case. In exchange, I will receive full coverage of a new DQ381 transmission.

Hi, any chance you could share what you put in your email to make Volkswagen change their stance? I’ve read through the thread and am going through the exact same thing with Volkswagen UK currently but can’t get anything out of them despite it clearly being an inherent issue like another poster said. Thanks.

 

[Righteouness]

Hi, any chance you could share what you put in your email to make Volkswagen change their stance? I’ve read through the thread and am going through the exact same thing with Volkswagen UK currently but can’t get anything out of them despite it clearly being an inherent issue like another poster said. Thanks.

I gave a letter of demand in conjunction of notifying the NCAT (search this for an equivalence in your country).

Dear Volkswagen [Country],

I am writing to formally demand compensation regarding a significant fault with the transmission in my 2017 Volkswagen Golf R MK7.5 Wolfsburg, for which I believe Volkswagen [Country] is responsible. In addition, I believe that several valid points in my case may have been overlooked during our previous correspondence as they were not addressed in my emails. I was informed that my goodwill claim was rejected due to the age of the vehicle; however, it has come to my attention that other customers have received repairs throughout 2024 under similar goodwill claims. This inconsistency is unacceptable.

The fault relates to the service campaign you released on 22 June 2022, over 5 years after the manufacturing phase, concerning the auxiliary hydraulic pump, which has stored a fault in relation to critical failure in my vehicle's gearbox, which is reflected in the price of repairs for this component.

As you are aware, the vehicle's warranty expired on 15 May 2021. However, the nature of the issue and its inclusion in a service campaign rather than a recall suggests that Volkswagen [country] did not adequately notify the owner of the potential defect at the time, which has downplayed the nature of this issue. The stored fault of the transmission occurred long after the warranty expiration, but it is directly linked to a defect that Volkswagen was aware of and failed to properly address with implementing the ability for the car to notify the driver of the fault. The insufficient notice of this service campaign has led to avoidable damage to my vehicle and associated costs.

The total cost of the transmission repair is $4,480 from my local Volkswagen dealer. I reserve the right to adjust this amount should further damage or expenses be incurred during the repair process. I believe Volkswagen [Country] is liable for this amount, given the circumstances surrounding the defect and the lack of timely notification provided to the owner at the time.

Should you fail to respond to this letter of demand within **14 days** of receiving this notice, or should my request not
be satisfactorily resolved, I will have no choice but to escalate the matter to the [State] Civil and Administrative Tribunal (NCAT) forfurther review with investigations on the matter. I trust that Volkswagen [Country] values its customers and reputation for delivering reliable products and will address this issue in good faith without necessitating further action.

Yours sincerely,
[personal name],
Volkswagen Customer

 

[SaVAGeSoot]

Nicely done