Volkswagen Germany Denied My Goodwill Request

   #21  
Dr Sheldon

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Righteouness said:
Could it be that the chef failed to wash his hands after taking a dump and not adhering to safety regulations? Come on man, this is a clear manufacturer fault that engineers forgot to use loctite on bolts :facepalm:
Click to expand...

Wait till Monday
 
   #22  
Dr Sheldon

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Righteouness said:
Come on man, this is a clear manufacturer fault that engineers forgot to use loctite on bolts :facepalm:
Click to expand...

There is where we get to the bottom of the matter !

Vehicle Assembly workers are far from engineers, They are taught a task or tasks and they do that well !! Repetitive !!

As for the Loctite, the bolts will or should hit the assembly line already treated - That is how it is !!



You yourself are not completely blameless - VW recently were guilty of one of the biggest, barefaced lies & scandals in the industry !!!

And then you put your hand in the mouth of the dog that is known to Bite, Deny and Eliminate !!


German Cars are not any longer good cars !! Good badges - stops there !





Good luck tomorrow !!
 
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   #23  
EuroX

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VINWVWZZZAUZJP530942
Service Campaign/Recall Number34K1
Commencement Date22/06/2022
Service Campaign/Recall DescriptionS-Gearbox control unit DQ381 update
Repair Date26/08/2024
Status (Complete or Outstanding)Complete

This tells me recall was completed and no codes showed up therefore vehicle does not qualify for any sort of additional repair. End of story.
 
   #24  
Righteouness

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EuroX said:
This tells me recall
Click to expand...
Recall =/= always a repair. There is a code triggered which was implemented by the software update (recall). Volkswagen are still investigating it…
 
   #25  
jyoung8607

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Righteouness said:
Recall =/= always a repair. There is a code triggered which was implemented by the software update (recall). Volkswagen are still investigating it…
Click to expand...
True, but completion of service action 34K1 does mean a Volkswagen tech with an ODIS login certified there was no fault code after a test drive.

The process changes if it happens after leaving the dealer. See page 18 of your link, which points to Technical Bulletin 2070973 (US). It's NOT clear that Volkswagen covers the cost of out-of-warranty transmission work in that case, even in the USA.

We want to see your Golf R back on the road, and it'd be great if Volkswagen helped you with the cost. To do that, we really need to set aside (for now) whether this process feels unjust or unfair, and extract from you (and other sources) factual information that might aid in your case. To wit:

1) There will be an Australian applicable version of the 34K1 service action. Get a copy. Your dealer service department will be more than happy to print out a copy for you on request. Get a copy. Dealer service advisors will almost always bend over backwards to meet a simple request from a customer who isn't yelling at them. Just ask nicely, they are not Volkswagen of Australia and they do not make warranty or goodwill decisions, but they ARE your gateway to this information. Get a copy. Google may not have it but they do, and they'll give it to you. Get a copy. You know nothing about what VW of Australia owes you without this document. Get. A. Copy.

2) Post the Auto-Scan I asked for. You have 110 posts here so you've seen how every thread starts with an Auto-Scan or a request for an Auto-Scan. It enables other folks here to help in ways that may not be apparent to you. As an example, others have offered here to look up your VIN in VW back-end systems to see how the campaign is marked on your car, but we had to spend time asking for it without the Auto-Scan. As a second example, if you haven't cleared codes (please say you haven't, and don't do it) then your car will have recorded all sorts of information about the fault. If the car threw this fault code 3km away from the dealership, you can potentially prove that as part of your case. Just post the entire un-edited Auto-Scan without trickling out the bits you think we need or leaving out bits you think are irrelevant or unhelpful. Whole, un-edited Auto-Scan. Please and thank you.

You do not need to convince us this sucks. You do not need to convince us this seems unfair. We may be able to help, and above is how. Please help us help you.
 
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   #26  
SaVAGeSoot

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Sounds like hopes and dreams for something that was a thing on another continent and it doesn't apply here.....
Also, how is this VCDS related and what is the expectation of some diagnostic making some VW entity change their decision?
 
   #27  
jyoung8607

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SaVAGeSoot said:
Also, how is this VCDS related and what is the expectation of some diagnostic making some VW entity change their decision?
Click to expand...
If the OP is careful and lucky, he might be able to use VCDS to prove the service action wasn't completed correctly.

There's only a few hundred Golf R sold in the entire country of Australia every year. This service action is relatively recent and applies to a small subset of MY2018 only, which are out of warranty. Golf R are some of the most likely to be modified or self-maintained and not see the dealer anyway. It's very possible the dealer tech may not have performed this particular service action before.

Think about how many times a dealer tech performs an update with SVM. I'd bet several times a week. They're probably not reading the "how to SVM" part of the bulletin every single time, they're probably punching in the SVM action code and trying to bust out some other flat-rate work for customers waiting in the lobby while it runs. They usually don't require a test drive afterward before signing the service action off as completed. This one does, and you have to actually read closely to realize that.

TL;DR: Crossing my fingers the VW tech didn't realize a test drive was required, and the OP can prove this fault popped 3km down the road from the dealership (DTC freeze-frame compared to dealer service department KM reading at check-in). But we don't know how much later the fault was logged without the Auto-Scan.
 
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   #29  
jyoung8607

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SaVAGeSoot said:
Yeah, apparently that's super secret for some reason when it comes to this user.....
Click to expand...
With just a few memorable counter-examples, almost everyone is willing to help us help them, once it's explained.

Trouble is explaining it over and over and over and over to thousands of people. I wish there were forum automation to look for an Auto-Scan in thread opening posts.
 
   #31  
Righteouness

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Firstly, apologies for not completing an AUTO-SCAN since I didn’t have time until today. Secondly, I'm not omitting information and I am well aware of the AUTO-SCAN feature. I will leave it at the end of this message. I contacted the Volkswagen Australia Recall team to ask for information surrounding '34K1' campaign with its handling process if a fault is found. They said, "We cannot disclose this information and you'd have to ask the mechanic at the dealer for this". I don't believe the mechanic would have this information other than knowing to replace X due to Y.

jyoung8607 said:
They usually don't require a test drive afterward before signing the service action off as completed. This one does, and you have to actually read closely to realize that.
Click to expand...

I have read the receipt and referred to its notes. I don't see any 'road tested without fault' compared to my past issue in my 2015 MK7 TDI when the waterpump failed at 33,808kms (21,007 miles) in December of 2021.

@EuroX, @Uwe and @jyoung8607 I took my car in for a serivce at 10AM at my VW local dealer for the minor service and the service campaign. The car was ready for collection at 1:45PM. I've noticed an error message received at 1:22PM during the servicing. Fault Frequency: 14. Has this occured 14 times? Could someone kindly confirm? Apologies... I misread my text messages to affirm the dates. It indeed occurred a day after driving.

Code: 
Tuesday,17,September,2024,12:19:22:52175
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
VCDS Version: 24.7.0.0 (x64)  HEX-NET2 CB: 0.4643.5
Data version: 20240715 DS356.3
www.Ross-Tech.com

VIN: WVWZZZAUZJP530942   License Plate: WOLFSBURG
Mileage: 52474km-32605mi   Repair Order:
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Chassis Type: AU-VW37 (3Q0)
Scan: 01 02 03 05 08 09 10 13 14 15 16 17 19 22 29 2B 36 39 3C 42
          44 47 4B 52 5F A5 A9 D6 D7

VIN: WVWZZZAUZJP530942   Mileage: 52474km-32605miles

01-Engine -- Status: OK 0000
02-Auto Trans -- Status: Malfunction 0010
03-ABS Brakes -- Status: OK 0000
05-Acc/Start Auth. -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: Malfunction 0010
10-Park/Steer Assist -- Status: OK 0000
13-Auto Dist. Reg -- Status: OK 0000
14-Susp. Elect. -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: Malfunction 0010
19-CAN Gateway -- Status: OK 0000
22-AWD -- Status: OK 0000
29-Left Light -- Status: OK 0000
2B-Steer. Col. Lock -- Status: OK 0000
36-Seat Mem. Drvr -- Status: OK 0000
39-Right Light -- Status: OK 0000
3C-Lane Change -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
47-Sound System -- Status: OK 0000
4B-Multifunc. Module -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
5F-Information Electr. -- Status: OK 0000
A5-Frt Sens. Drv. Assist -- Status: OK 0000
A9-Struct. Borne Sound -- Status: OK 0000
D6-Light Ctrl Left 2 -- Status: OK 0000
D7-Light Ctrl Right 2 -- Status: OK 0000
-------------------------------------------------------------------------------
Address 01: Engine (J623-DJHB)       Labels:. 06K-907-425-V1.clb
   Part No SW: 8V0 906 259 J    HW: 06K 907 425 B
   Component: 2.0l R4 TFSI  H13 0003
   Revision: --H13---    CVN: D8E5F71A
   Coding: 092500122466050B3000
   Shop #: WSC 00028 028 00074
   ASAM Dataset: EV_ECM20TFS0208V0906259J 001005
   ROD: EV_ECM20TFS0208V0906259J.rod
   VCID: C7C0B166FF21C8C25E9-8092
   VINID: 9E69EAAAA465A9A8050C024408344BC5B9

No fault code found.
Readiness: 0000 0000

-------------------------------------------------------------------------------
Address 02: Auto Trans (J743)       Labels:. 0BH-927-711.clb
   Part No SW: 0GC 300 012 A    HW: 0GC 927 711 G
   Component: GSG DQ381     H06 1629
   Revision: 00H06V07    CVN: 10CD562D
   Coding: 0014
   Shop #: WSC 00000 000 00000
   ASAM Dataset: EV_TCMDQ381061 001
   ROD: EV_TCMDQ381061.rod
   VCID: A1140FFE3145D6F2F0D-80F4

   No subsystems:

1 Fault Found:
35494 - Control Circuit for Aux. Trans. Fluid Pump
          P0C29 00 [00101111] - Implausible Signal
          Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Priority: 0
                    Fault Frequency: 14
                    Mileage: 52379 km
                    Date: 2024.08.27
                    Time: 13:28:57

                    Engine RPM: 1883.00 /min
                    Vehicle speed: 77 km/h
                    Coolant temperature: 89 °C
                    Clutch: primary stat: Driving
                    selected gear: GANG_6
                    Driving position: d
                    Engine torque: 148 Nm
                    Control Module temperature: 29 °C
                    Accelerator pedal position: 40.0 %
                    DTC memory status: 296


-------------------------------------------------------------------------------
Address 03: ABS Brakes (J104)       Labels: 5Q0-907-379-IPB-V1.clb
   Part No SW: 5Q0 614 517 CH    HW: 5Q0 614 517 AH
   Component: ESC           H62 0743
   Revision: 00000000    Serial number: 62147000000103
   Coding: 04FA93A15423216C4780070440C56920C92A84E2E0029677384250B8C2A8430000000012121212B835351919323200
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_Brake1UDSContiMK100IPB 036010
   ROD: EV_Brake1UDSContiMK100IPB_036_VW37.rod
   VCID: F9A4079EF9556E3298D-80AC

No fault code found.

-------------------------------------------------------------------------------
Address 05: Acc/Start Auth. (J518)       Labels:| 5Q0-959-435.clb
   Part No SW: 5Q0 959 435 C    HW: 5Q0 959 435
   Component: VWKESSYMQB    021 0803
   Revision: 00021000    Serial number: 0451741840 Dataset Number: V03935252RF 0001
   Coding: 032C0C
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_KessyHellaMQBAB 002020
   ROD: EV_KessyHellaMQBAB_002.rod
   VCID: BC2ADE8AB6E79B1AC3B-80E8

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC (J255)       Labels:| 5G0-907-044.clb
   Part No SW: 5G0 907 044 CF    HW: 5G0 907 044 CF
   Component: Climatronic   H04 1801
   Revision: 00001K08  
   Coding: 0212002420010000110500001210142A
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_ACClimaBHBVW37X 006145
   ROD: EV_ACClimaBHBVW37X_006_VW37.rod
   VCID: ED8C23CEBD1DC292045-80B8

   Fresh air blower control module (front):

   A/C pressure/coolant temperature sensor:

   Air quality sensor:

No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect. (J519)       Labels:. 5Q0-937-08X-V2.clb
   Part No SW: 5Q0 937 086 BL    HW: 5Q0 937 086 BG
   Component: BCM PQ37BOSCH 034 0242
   Revision: --------    Serial number: 86580808170164 Dataset Number: V03935265FF 0001
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_BodyContrModul1UDSBosc 018001
   ROD: EV_BCMBOSCH_018.rod
   VCID: 855C7B6E85AD1AD2EC5-80D0

   Wiper motor control module:
   Subsystem 1 - Part No SW: 5G2 955 119 A    HW: 5G2 955 119 A  Labels: 5QX-955-119-V1.CLB
   Component: WWS    170727  042 0551
   Serial number:         170812181923
   Coding: 0E4DFD

   Rain/Light Recognition Sensor:
   Subsystem 2 - Part No SW: 5Q0 955 547 B    HW: 5Q0 955 547 B  Labels: 5Q0-955-547.CLB
   Component: RLHS  047 0105
   Serial number: S8Y17M08D25H21M19S31
   Coding: 06A8DD

   Anti-theft alarm system sensor:
   Subsystem 3 - Part No SW: 5Q0 951 172     HW: 5Q0 951 172
   Component: Sensor, DWA  005 0316
   Serial number: 000000000ZY172041EFY

   Alarm horn:
   Subsystem 4 - Part No SW: 5Q0 951 605 A    HW: 5Q0 951 605 A
   Component: Sirene, DWA  005 0314
   Serial number: 00000000000070414042

   Roof shade control module:
   Subsystem 5 - Part No SW: 5G0 959 591 A    HW: 8V3 959 591 A
   Component: J394 PS22.409  H03 0004
   Serial number: 0000FST001QCDVB00000
   Coding: 191900

   Humidity sensor: interior:

1 Fault Found:
204546 - Remote key 2
          B147A 18 [00001001] - Current Too Low
          Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Priority: 4
                    Fault Frequency: 1
                    Reset counter: 0
                    Mileage: 52474 km
                    Date: 2024.09.02
                    Time: 12:38:03

                    Terminal 15 status: OFF
                    Terminal 50 status: OFF
                    CAN-Bus_aktiv: OFF
                    Status Bremslichtschalter (HW): OFF
                    Status Bremslichtschalter (CAN): OFF
                    OFF: Not operated
                    Position lamps: Not operated
                    Automatic high beam assist: Not operated
                    Low beam: Not operated
                    Parking light left: Not operated
                    Parking light right: Not operated
                    last_wakeup: gültiges Funktelegramm
                    Voltage: 12.7 V
                    Outside temperature: -50.0 °C


-------------------------------------------------------------------------------
Address 10: Park/Steer Assist (J446)       Labels:| 5Q0-919-294.clb
   Part No SW: 5QA 919 294 B    HW: 5QA 919 294
   Component: PDC 8 KanalH07 0044
   Serial number: 000308418617228 Dataset Number: V03935264LH 0001
   Coding: 0471155811
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_EPHVA18AU3700000 009035
   ROD: EV_EPHVA18AU3700000_009_VW37.rod
   VCID: CBC88D56E3492CA27A1-809E

No fault code found.

-------------------------------------------------------------------------------
Address 13: Auto Dist. Reg (J428)       Labels:| 5Q0-907-572-V2.clb
   Part No SW: 5Q0 907 572 J    HW: 3QF 907 572
   Component: ACC BOSCH MQB H10 0654
   Dataset Number: V03935259QS 0001
   Coding: 330067C159FFC428949C810580300600000000000000000000
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_ACCBOSCHVW416 002006
   ROD: EV_ACCBOSCHVW416_002_VW37.rod
   VCID: BE2ED482A0FB890AEDF-80EA

No fault code found.

-------------------------------------------------------------------------------
Address 14: Susp. Elect. (J250)       Labels: 5Q0-907-376.clb
   Part No SW: 5Q0 907 376 B    HW: 5Q0 907 376 A
   Component: DAEMPFUNGS-SG H17 0121
   Serial number: 31071741350743 Dataset Number: 5G0532v____ 0051
   ASAM Dataset: EV_DRCONTITEMIC 001019
   ROD: EV_DRCONTITEMIC_VW37.rod
   VCID: B822C29A82DFB73A273-80EC

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags (J234)       Labels:| 5Q0-959-655.clb
   Part No SW: 5Q0 959 655 BJ    HW: 5Q0 959 655 BJ
   Component: AirbagVW21    005 0336
   Serial number: 003VWR3A16ZJ Dataset Number: V03935259SM 0001
   Coding: 98CCC000000000005C000000008800000065
   Shop #: WSC 00028 028 00053
   ASAM Dataset: EV_AirbaVW20SMEVW37X 002158
   ROD: EV_AirbaVW20SMEVW37X_VW37.rod
   VCID: 8944775EA9B57EB288D-80DC

   Left seat belt tensioner:
   Subsystem 1 - Part No SW: 5G0 980 945 B    HW: 5G0 980 945 B
   Component: BeltPretRevFL  H37 0350
   Serial number: 34169677E22081741100
   Coding: 333135

   Right seat belt tensioner:
   Subsystem 2 - Part No SW: 5G0 980 946 B    HW: 5G0 980 946 B
   Component: BeltPretRevFR  H37 0350
   Serial number: 34169676E22081740285
   Coding: 333135

   Crash sensor for side airbag: driver side:
   Subsystem 3 - Part No SW: -----------    HW: 480 002 808 17
   Component: SideSensor_Df  001 0887
   Serial number: 35700000000B5174D72M
   Coding: 2D2D2D

   Front Passenger's Side Airbag Crash Sensor:
   Subsystem 4 - Part No SW: -----------    HW: 480 002 808 17
   Component: SideSensor_Pf  001 0887
   Serial number: 3580000000013930E72C
   Coding: 2D2D2D

   Rear Side Airbag Crash Sensor (on driver's side):
   Subsystem 5 - Part No SW: -----------    HW: 480 402 108 17
   Component: SideSensor_Dr  000 6149
   Serial number: 3510001A72645342970Q
   Coding: 2D2D2D

   Passenger side rear thorax airbag crash sensor:
   Subsystem 6 - Part No SW: -----------    HW: 480 402 108 17
   Component: SideSensor_Pr  000 6149
   Serial number: 3520001A72699973D729
   Coding: 2D2D2D

   Crash sensor for front airbag: driver side:
   Subsystem 7 - Part No SW: -----------    HW: 480 401 008 17
   Component: FrontSensor_D  000 6149
   Serial number: 3550001C92645343B3C2
   Coding: 2D2D2D

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel (J524)       Labels:| 5Q0-953-549.clb
   Part No SW: 5Q0 953 521 BB    HW: 5Q0 953 569 A
   Component: Lenks.Modul   075 0235
   Revision: FF033033    Serial number: 20170825200425
   Coding: 0C10
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_SMLSVALEOMQB 001016
   ROD: EV_SMLSVALEOMQB.rod
   VCID: F3B835B6DB391462D21-80A6

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments (J285)       Labels:| 5G0-920-XXX-17.clb-SRI3
   Part No SW: 5G1 920 791 A    HW: 5G1 920 791 A
   Component: KOMBI         407 3193
   Coding: 27AD601E7F8C000801886B0B5401000080000000
   Shop #: WSC 00028 028 00074
   ASAM Dataset: EV_DashBoardVDDMQBAB 009058
   ROD: EV_DashBoardVDDMQBAB_009_VW26.rod
   VCID: AA06E8D24C7315AAA17-80FE

2 Faults Found:
16777012 - Function Restricted due to Interrupted Communications
          U1110 00 [00001000] - -
          [BAP_VZA_0x21 keine Kommunikation]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Priority: 6
                    Fault Frequency: 1
                    Reset counter: 90
                    Mileage: 52474 km
                    Date: 2024.09.11
                    Time: 21:04:52

13639427 - Databus
          U1123 00 [00001000] - Received Error Message
          [Steuergerät für Motor: bitte Fehlerspeicher auslesen]
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Priority: 6
                    Fault Frequency: 1
                    Reset counter: 87
                    Mileage: 52374 km
                    Date: 2024.08.27
                    Time: 13:22:40


-------------------------------------------------------------------------------
Address 19: CAN Gateway (J533)       Labels:| 3Q0-907-530-V1.clb
   Part No SW: 3Q0 907 530 G    HW: 3Q0 907 530 C
   Component: GW MQB High   518 5304
   Serial number: 16081710520283 Dataset Number: V03935266ZJ 0001
   Coding: 030100047F085900FB00827E9C0F00010001070000000000000000000000
   Shop #: WSC 00028 028 00068
   GVL: 01D63C100000060040DC80000000CC0000000000000200000000000000000000
   ASAM Dataset: EV_GatewNF 013023
   ROD: EV_GatewNF_VW37.rod
   VCID: B338F5B69BB95462121-80E6

   Generator:

   Multifunction steering wheel control module:
   Subsystem 2 - Part No SW: 5G0 959 442 N    HW: 5G0 959 442 N  Labels: 3C8-959-537.CLB
   Component: E221__MFL-DC1  H11 0040
   Serial number: 29170001784410037341
   Coding: 2DFFFF

   Battery Monitoring Control Module:
   Subsystem 3 - Part No SW: 5Q0 915 181 K    HW: 5Q0 915 181 K
   Component: J367-BDMHella  H10 9070
   Serial number: 9572324904        

No fault code found.

-------------------------------------------------------------------------------
Address 22: AWD (J492)       Labels:| 0CQ-907-554-V1.clb
   Part No SW: 0CQ 907 554 H    HW: 0CQ 525 130
   Component: Haldex4Motion H52 7083
   Serial number: HA1-00006.07.17 Dataset Number: v1260x015G0 0000
   Coding: 0001
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_AllWheelContrHA1VW37X 004013
   ROD: EV_AllWheelContrHA1VW37X_004_VW37.rod
   VCID: CAC68852EC3335AA417-809E

No fault code found.

-------------------------------------------------------------------------------
Address 29: Left Light (J1018)       Labels: 8V0-907-399.clb
   Part No SW: 8V0 907 399 D    HW: 8V0 907 399 D
   Component: LCM_MLBevoH08 0014
   ASAM Dataset: EV_LCMLeftHELLAAU736 001012
   ROD: EV_LCMLeftHELLAAU736_VW37.rod
   VCID: C7C0B166FF21C8C25E9-8092

No fault code found.

-------------------------------------------------------------------------------
Address 2B: Steer. Col. Lock (J764)       Labels:* 5Q0-905-861.clb
   Part No SW: 5Q0 905 861 A    HW: 5Q0 905 861 A
   Component: ELV-MQBA      H01 0120
   Revision: 00000000    Serial number: 17000222088007
   Coding: 5D00000000000000
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_ELVMarquMQB 004111
   ROD: EV_ELVMarquMQB_004_VW37.rod
   VCID: B43AF6AA9EB7535A0BB-80E0

No fault code found.

-------------------------------------------------------------------------------
Address 36: Seat Mem. Drvr (J810)       Labels:* None
   Part No SW: 5Q0 959 760 B    HW: 5Q0 959 760 B
   Component: Sitzmemory    H08 0022
   Serial number: Y0006QHC14096
   Coding: 0014000000000500018280808080000000008181000000F400
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_SeatMemorDriveSide 002021
   ROD: EV_SeatMemorDriveSide.rod
   VCID: BC2ADE8AB6E79B1AC3B-80E8

No fault code found.

-------------------------------------------------------------------------------
Address 39: Right Light (J1023)       Labels: 8V0-907-399.clb
   Part No SW: 8V0 907 399 D    HW: 8V0 907 399 D
   Component: LCM_MLBevoH08 0014
   ASAM Dataset: EV_LCMRightHELLAAU736 001012
   ROD: EV_LCMLeftHELLAAU736_VW37.rod
   VCID: C7C0B166FF21C8C25E9-8092

No fault code found.

-------------------------------------------------------------------------------
Address 3C: Lane Change (J1086)       Labels:| 5Q0-907-686.clb
   Part No SW: 5Q0 907 686 C    HW: 5Q0 907 686 C
   Component: HRE_Master    H12 0080
   Serial number: 0449671156 Dataset Number: V03935258DF 0001
   Coding: 02011203
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_HREntryHella 001028
   ROD: EV_HREntryHella_VW37.rod
   VCID: BD2CD38EADFD9212F45-80E8

   Lane change assistance control module 2:
   Subsystem 1 - Part No SW: 5Q0 907 685 C    HW: 5Q0 907 685 C
   Component: HRE_Slave  H12 0080
   Serial number: 0451577782        
   Coding: 020112

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver (J386)       Labels:| 5QX-959-X93-42.clb
   Part No SW: 5Q4 959 593 E    HW: 5Q4 959 593 B
   Component: TSG FS        011 0032
   Serial number: 0000270226720  Dataset Number: V03935257PY 0001
   Coding: 003F1220D201028000001000
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_DCUDriveSideEWMAXCONT 006001
   ROD: EV_DCUDriveSideEWMAXKLO.rod
   VCID: C7C0B166FF21C8C25E9-8092

   Rear Driver Side Door Control Module:
   Subsystem 1 - Part No SW: 5Q4 959 812 D    HW: 5Q4 959 812 D  Labels: 5QX-959-81X-V1.CLB
   Component: Fond FHSG DRV  007 0002
   Serial number: 00000000000006742152
   Coding: 0D0000

No fault code found.

-------------------------------------------------------------------------------
Address 44: Steering Assist (J500)       Labels:| 5Q0-909-144.clb
   Part No SW: 3Q0 909 144 K    HW: 3Q0 909 144 H
   Component: EPS_MQB_ZFLS  506 5072
   Dataset Number: V03935259RW 0001
   Coding: 9107
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_SteerAssisMQB 013144
   ROD: EV_SteerAssisMQB_013.rod
   VCID: BA26D892BCD3A52AD17-80EE

No fault code found.

-------------------------------------------------------------------------------
Address 47: Sound System (J525)       Labels:| 5Q0-035-456.clb
   Part No SW: 5Q0 035 456 A    HW: 5Q0 035 456 A
   Component: MIB2_lite_amp H40 0200
   Revision: 00000001    Serial number: VWZ8Z1HMD00QH3P Dataset Number: V03935259RT 0001
   Coding: 12000000008AAA8A000000000000
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_AMPMst11CGen2ALPI 001003
   ROD: EV_AMPMst11CGen2ALPI_VW37.rod
   VCID: AE0EE4C2709B798A7DF-80FA

No fault code found.

-------------------------------------------------------------------------------
Address 4B: Multifunc. Module (J745)       Labels:| 3Q0-907-338-V1.clb
   Part No SW: 3Q0 907 338     HW: 3Q0 907 338
   Component: FCM MQB Low   002 0286
   Serial number: 11081710522336 Dataset Number: V03935259VB 0001
   Coding: 000000050100195606204F01020000000000000000000000000000000000
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_MultiModulContiVW48X 001010
   ROD: EV_MultiModulContiVW48X_001.rod
   VCID: F2B630B2A4231D6AD97-80A6

No fault code found.

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass. (J387)       Labels:| 5QX-959-X92-52.clb
   Part No SW: 5Q4 959 592 E    HW: 5Q4 959 592 B
   Component: TSG BFS       011 0032
   Serial number: 0000272583369  Dataset Number: V03935267WU 0001
   Coding: 003F1020DE01028000801000
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_DCUPasseSideEWMAXCONT 006001
   ROD: EV_DCUPasseSideEWMAXKLO.rod
   VCID: C6DEBC62F82BD1CAA5F-8092

   Rear Passenger Door Control Module:
   Subsystem 1 - Part No SW: 5Q4 959 811 D    HW: 5Q4 959 811 D  Labels: 5QX-959-81X-V1.CLB
   Component: Fond FHSG PSG  007 0002
   Serial number: 00000000000006755684
   Coding: 050000

No fault code found.

-------------------------------------------------------------------------------
Address 5F: Information Electr. (J794)       Labels:| 5G0-035-MIB-HGH2.clb
   Part No SW: 5NA 035 045 A    HW: 5NA 035 045
   Component: MU-H-N-RW     H54 1121
   Serial number: A849H0HS008297 Dataset Number: V03935262VW 0001
   Coding: 027312080000000051510002000808001F0107F601200402DF
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_MUHig4CGen2HBAS 001001
   ROD: EV_MUHig4CGen2HBAS_VW37.rod
   VCID: B63ECCA288CB414A35F-80E2

   Display and control head 1 for information electronics:
   Subsystem 1 - Part No SW: 5G6 919 606     HW: 5G6 919 606
   Component: ABT_High-2  H50 9130
   Serial number: VWZ6ZJT2335230    

   Data carrier:
   Subsystem 2 - Part No SW: V03 959 801 EC    HW: -----------
   Component: ROW 2017  --- 0062
   Serial number: --------------------

   Compact disc data bank:
   Subsystem 3 - Part No SW: V03 959 800 EG    HW: -----------
   Component: Gracenote2  --- 4012
   Serial number: --------------------

No fault code found.

-------------------------------------------------------------------------------
Address A5: Frt Sens. Drv. Assist (R242)       Labels:| 3Q0-980-65X-A5.clb
   Part No SW: 3Q0 980 654 H    HW: 3Q0 980 654 A
   Component: MQB_B_MFK     H08 0272
   Serial number: 13081712K20438 Dataset Number: V03935265PP 0001
   Coding: 0003070200000101000223548150A90094000E300040
   Shop #: WSC 00028 028 00068
   ASAM Dataset: EV_MFKBoschMQBB 001001
   ROD: EV_MFKBoschMQBB_001_VW36.rod
   VCID: BC2ADE8AB6E79B1AC3B-80E8

No fault code found.

-------------------------------------------------------------------------------
Address A9: Struct. Borne Sound (J869)       Labels: 4H0-907-159.clb
   Part No SW: 5G0 907 159 D    HW: 4H0 907 159 A
   Component: SAS-GEN 2     H07 0001
   Serial number: 170725202209
   ASAM Dataset: EV_SoundActuaGen2AU64X 003010
   ROD: EV_SoundActuaGen2AU64X_003_VW37.rod
   VCID: AF30F9C677917082769-80FA

No fault code found.

-------------------------------------------------------------------------------
Address D6: Light Ctrl Left 2 (A31)       Labels: 7PP-941-572.clb
   Part No SW: 7P5 941 572 A    HW: 7P5 941 572 A
   Component: LED1L         H06 0002
   ASAM Dataset: EV_LEDMinMaxL_KEBODAVW481 001003
   ROD: EV_LEDMinMaxL_KEBODAVW481.rod
   VCID: B924C79EB9D5AE32D8D-80EC

No fault code found.

-------------------------------------------------------------------------------
Address D7: Light Ctrl Right 2 (A27)       Labels: 7PP-941-572.clb
   Part No SW: 7P5 941 572 A    HW: 7P5 941 572 A
   Component: LED1R         H06 0002
   ASAM Dataset: EV_LEDMinMaxR_KEBODAVW481 001003
   ROD: EV_LEDMinMaxL_KEBODAVW481.rod
   VCID: B924C79EB9D5AE32D8D-80EC

No fault code found.
 
Last edited:
   #32  
jyoung8607

jyoung8607

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Righteouness said:
Firstly, apologies for not completing an AUTO-SCAN since I didn’t have time until today. Secondly, I'm not omitting information and I am well aware of the AUTO-SCAN feature. I will leave it at the end of this message
Click to expand...

No worries. For the record, you are not one of the "memorable counter-examples" I was referring to. There's a couple folks who have planted way, way harder against giving us necessary info. :)

Righteouness said:
I took my car in for a serivce at 10AM at my VW local dealer for the minor service and the service campaign. The car was ready for collection at 1:45PM. I've noticed an error message received at 1:22PM during the servicing. Fault Frequency: 14. Has this occured 14 times? Could someone kindly confirm?
Code: 
35494 - Control Circuit for Aux. Trans. Fluid Pump
          P0C29 00 [00101111] - Implausible Signal
          Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Priority: 0
                    Fault Frequency: 14
                    Mileage: 52379 km
                    Date: 2024.08.27
                    Time: 13:28:57
Click to expand...

Damn, I can't believe I called it. :)

Yes, to 14 occurrences question. The date and time stamp are of great value here, if the clock on your car was set correctly. That's almost certain proof the fault was present immediately after the flash update, before you even collected the car. The mileage will be further confirmation, even more certain. Check your paperwork. It's normal practice here for service advisors to log the car's mileage when taken in, and it's probably on your receipt. If that mileage is equal to, or very nearly so, the mileage your dealer logged at intake, that's proof it faulted immediately and they marked the service action complete without a road test.

This is the proof you needed. If it was VW Australia policy to pay for servicing the transmission if the fault pops up immediately after the update, you will win this fight. Preserve that DTC and freeze-frame. Do NOT use the "clear codes" function in VCDS for any reason. Limit vehicle starts/ignition cycles if you can. If you leave the car sitting, keep it on a battery tender, don't let the battery go flat.

Best of luck!
 
   #33  
Righteouness

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jyoung8607 said:
No worries. For the record, you are not one of the "memorable counter-examples" I was referring to. There's a couple folks who have planted way, way harder against giving us necessary info. :)



Damn, I can't believe I called it. :)

Yes, to 14 occurrences question. The date and time stamp are of great value here, if the clock on your car was set correctly. That's almost certain proof the fault was present immediately after the flash update, before you even collected the car. The mileage will be further confirmation, even more certain. Check your paperwork. It's normal practice here for service advisors to log the car's mileage when taken in, and it's probably on your receipt. If that mileage is equal to, or very nearly so, the mileage your dealer logged at intake, that's proof it faulted immediately and they marked the service action complete without a road test.

This is the proof you needed. If it was VW Australia policy to pay for servicing the transmission if the fault pops up immediately after the update, you will win this fight. Preserve that DTC and freeze-frame. Do NOT use the "clear codes" function in VCDS for any reason. Limit vehicle starts/ignition cycles if you can. If you leave the car sitting, keep it on a battery tender, don't let the battery go flat.

Best of luck!
Click to expand...
Thanks for the response. I am worried if my goodwill claim will be rejected if I carried out the diagnostics from home instead of a certified workshop. Will this matter? I will attach it to my recall notice if people think it won't void anything. Do you know if Volkswagen stores codes at the dealer when a car is serviced? I only ask is because I cleared codes on the car when purchasing it before a test drive and scanned after to see any faults. EDIT: Refer to previous post. Edit required. :facepalm: I thought I had a legitmate case to work with although I'm disappointed in myself. However, no test drive was performed on the vehicle after the software update or minor service.
 
Last edited:
   #34  
Righteouness

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I checked dashcam footage during the service and I don't think my engine oil/filter and haldex oil were serviced. It just shows the car seated on the floor without being hoisted up. The hood was never opened either. The car was in be 11:31AM and out by 12PM. This is more to add to my case of disappointment.
 
   #35  
Righteouness

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Goodwill was rejected again.
 
   #36  
SaVAGeSoot

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I feel like there's more to this story than what you're disclosing....
 
   #37  
Righteouness

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SaVAGeSoot said:
I feel like there's more to this story than what you're disclosing....
Click to expand...
Nothing to hide. I do kindly request to omit further responses to this post as you’ve been completely unhelpful to my case/sound like a troll.
 
   #38  
SaVAGeSoot

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request-denied-thumbs-down.gif

Kindly remind me which of these countries you're in again....

Right after that, please refer to
SaVAGeSoot said:
Sounds like hopes and dreams for something that was a thing on another continent and it doesn't apply here.....
Click to expand...
 
   #39  
EuroX

EuroX

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Based on what I see vehicle was in for the recall on 8.26.2024 and your log clearly states that the fault occured on 8.27 so after the recalls. Therefor I would reach out to the dealer and have them follow up on the recall. There is a section which states the following:

If the gearbox warning lamp lights up at a later date (after the vehicle has been returned to the customer), please refer to Technical Bulletin 2070973 (US) for claiming instructions. SO it seems as you have a leg to stand on unless OP is omitting some other factors that we are not aware of then thats a different ball game.

Not sure if australia has the same follow up but if so verify the following clearly states its covered for 10 years:

 
   #40  
Dr Sheldon

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SaVAGeSoot said:
I feel like there's more to this story than what you're disclosing....
Click to expand...
I am inclined that way too !!

then
Nothing to hide. I do kindly request to omit further responses to this post as you’ve been completely unhelpful to my case/sound like a troll.
Click to expand...

Clearly something sinister !! @SaVAGeSoot - We were born yesterday !!
 
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