Keeps Asking Me To Register

[StinkerBeanMonday]

I have been successfully using my VCDS for 6 months but it always asks me to register, I am now down to 3 uses. I *assumed since it seems to work OK it has been registered and everything. it was purchased from FCP, does that make a difference. It has only been mated to 1 car (mine).

Can anyone offer some guidance, thanks.

 

[stefdds]

I am now down to 3 uses.

Do you mean 3 VIN's ??

It appears that you are verified, so I wouldn't be overly concerned. Watch this thread for Admin. comments or send a email to support@Ross-Tech.com . I would suspect you will have a answer before noon CST (today).

 

[StinkerBeanMonday]

Thanks for the reply. To clarify, I have only used this on 1 car, so 1 VIN. But when I connect to my car it tells me "You have 3 uses left, please register". I did purchase the VCDS that allows 3 VINs but have only used 1

 

[Uwe]

Can anyone offer some guidance, thanks.

Sure. You registered back in September, but it looks like you never finalized your registration by entering the Transaction ID we sent you then. I just re-sent it. Be sure to check your Junk or Spam folder. Yahoo is infamous for dumping our registration confirmations in there.

-Uwe-

 

[stefdds]

Yahoo is infamous for dumping our registration confirmations in there.

(and many other emails that one is expecting!).

 

[StinkerBeanMonday]

Sure. You registered back in September, but it looks like you never finalized your registration by entering the Transaction ID we sent you then. I just re-sent it. Be sure to check your Junk or Spam folder. Yahoo is infamous for dumping our registration confirmations in there.

-Uwe-

Uwe - Can you resend, I have received no email from Ross-Tech or anything else that I don't recognize, is it possible to PM it to me here?

 

[StinkerBeanMonday]

Thanks Uwe,

Completed, it appears the registration was accepted, I'll test it on the car tomorrow. BTW, the email never came through, spam or otherwise.

 

[Bruce]

Please send an email to Bruce via Sales@Ross-Tech.com. I'll take a further look.

At a guess, there has to be something wrong with the email address we have on your record.

 

[Uwe]

At a guess, there has to be something wrong with the email address we have on your record.

Nah, Yahoo got in one of those moods again. It ended up "Rejected". Santos is checking into why.

-Uwe-

 

[StinkerBeanMonday]

Thanks guys. I went into my account here yesterday and the email addy was OK. So perhaps Uwe is correct.