How to update HEX-NETs with a codeblock older than 0.42xx

   #41  

Uwe

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Having issues updating, receiving "internal server error". I have no issue completing cloud functions and such.
Based on what we saw with another user last week, coming from versions that are as far behind the times as yours, we may have to tweak a server setting for your interface to do the updates more incrementally.. Look for more info here this afternoon or evening.

-Uwe-
 
   #42  

psrumors

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Thanks - it has sat in my glove box for the last year, I'll be sure to plug it up more often in the future
 
   #43  

Shaun

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psrumors, I set a tweak on the server that should help you update. Please go ahead and try again, and let us know how it works.
 
   #45  

drihos

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I was in the same boat, bought my hexnet over a year ago, never updated it. Talked to Jef yesterday, he walked me through infrastructure mode requirements and told me to unplug and replug the controller from the laptop when the download stalled. Did that for three hours, then noticed that on the second to last reboot(unplug), the third LED was blinking between green and red, then went to all green blink. When I closed the config utility, and re-checked for updates, that magical CB 0.4325 was listed as my current set! After that it went smooth. You guys should put a big fat sticker on all new units explaining that it is antivirus for your car, update immediately and often! Thanks Jef, for patiently explaining the setup. Now for those pesky fault codes!
 
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   #46  

Byrd

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Any update?
 
   #47  

Uwe

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Byrd,

Based on what we're seeing on the server, your HEX-NET has a problem that needs to be corrected here. Look for an e-mail from us tomorrow. Internal reference: RET?ID=4603

-Uwe-
 
   #48  

Byrd

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Ok, thanks
 
   #51  

RusG

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So, I'm getting carpal tunnel here. Most of the evening I've been updating rod data.

https://goo.gl/photos/6z83UFozDyozVugw6
The current version numbers never change. Should they be?
Error code -2 occasionally, -15 a couple of times. Always fails after starting to get block 3.
 
   #52  

Uwe

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So, I'm getting carpal tunnel here. Most of the evening I've been updating rod data.

https://goo.gl/photos/6z83UFozDyozVugw6
The current version numbers never change. Should they be?
Error code -2 occasionally, -15 a couple of times. Always fails after starting to get block 3.
Your software is up to date. We have a bug with respect to updating ROD data, a fix for which is currently being tested and should be available soon.

-Uwe-
 
   #53  

RusG

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Your software is up to date. We have a bug with respect to updating ROD data, a fix for which is currently being tested and should be available soon.

-Uwe-
Ok, Thanks!
 
   #54  

Byrd

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Have you received my vcds?
 
   #55  

Uwe

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Have you received my vcds?
Sorry, but I don't understand what you're asking.
D'oh. Completely missed the context. I believe we got it yesterday, and I expect it will get looked at today.

-Uwe-
 
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   #56  

Shaun

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RusG, those screenshots are from an older version of the utility which was not compatible with Mac OS 10.11.3. Please try HexNetConfig V2.014 Mac
And like Uwe said, there is a known issue with ASAM update loops, so if that still happens just let us know, we will have a patch out for that soon
 
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   #57  

Byrd

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Sorry, but I don't understand what you're asking.
D'oh. Completely missed the context. I believe we got it yesterday, and I expect it will get looked at today.

-Uwe-
Sounds good
 
   #58  

Krste Pejcinoski

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HI,
Ive been trying to update my Hex-Net but it fails BL: 0.27

Changelog:
Applying update...
Downloading BL
Version mismatch detected. Update may have failed.
 
   #59  

Uwe

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HI,
Ive been trying to update my Hex-Net but it fails BL: 0.27

Changelog:
Applying update...
Downloading BL
Version mismatch detected. Update may have failed.
Yeah, I've seen that happen too. If everything else is up-to-date, don't sweat the BL -- it won't affect functionality of the unit at present.

-Uwe-
 
   #60  

Byrd

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I've received my device back, thanks for the quick turnaround.
 
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