How to update HEX-NETs with a codeblock older than 0.42xx

   #21  

wwnext23

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So now the question is, what's keeping it from being able to talk to the server?

-Uwe-
Any suggestions on what I should try to figure out why it isn't talking to the server?
 
   #22  

Uwe

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Can you get to vcds-cloud.com using some other device on your network?

-Uwe-
 
   #23  

bbelhumeur

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I am also having trouble updating my HEX-NET. I've got it connected to my wifi network in Infrastructure mode. It has it's own IP on the network. I can log in to it from my computer or phone using VCDS Mobile. When I go to update it, it times out.

A Self Test reveals mostly ok and successful pings, but an internal check failure code 01. I can't find any reference to this code in the forums or on your website. Is there an issue with the device?

Test Results:
APP Id (1) CodeBlock V0.4123 API V4
FW version: 0.214.
Dataset: 00000033

K1: OK
K2: OK
CAN: Not ready
VCDS-Cloud: OK
Config: OK
Internal checks failed code 01

Status:
Test completed
Advanced Results:
Average: 25.7ms

Ping 1: 20ms
Ping 2: 20ms
Ping 3: 27ms
Ping 4: 19ms
Ping 5: 40ms
Ping 6: 42ms
Ping 7: 20ms
Ping 8: 27ms
Ping 9: 23ms
Ping 10: 19ms

Connection quality: Excellent

Port 11011: OK
 
   #24  

Uwe

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Is there an issue with the device?
Yes, looks that way. I think we're going to swap that one out for you. Since it's Friday evening, we can't get that moving until Monday though.

-Uwe-
 
   #25  

bbelhumeur

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Yes, looks that way. I think we're going to swap that one out for you. Since it's Friday evening, we can't get that moving until Monday though.

-Uwe-
Great to hear. Do I need to call in?
 
   #26  

Uwe

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It would not hurt to ping us on Monday.

-Uwe-
 
   #27  

Dana

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No need to call. You should have an email from Jef in our Support team asking to confirm the shipping address. After doing so we can get the replacement in addition to a call tag sent out to you ASAP.

RET?ID=4468 | E?ID=279408
 
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   #28  

luis.nicolau

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Internal server error

I am having problems with the update.
gives "internal server error", tried already with 2 wifi networks...
Self test ok... ping ok... no problem logging on safari or phone...
please help.
 
   #29  

Shaun

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What page gives you "internal server error" ? Can you post a screen shot?
 
   #30  

luis.nicolau

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On the web page VCDS-Mobile
Don't know how to post images... sorry. ( i do have screen shots...)
 
   #33  

Uwe

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Luis: We have a theory and are trying to reproduce the problem.

-Uwe-
 
   #34  

Shaun

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Luis, I was able to tweak something on our side to work around this. Please try doing the update with a browser again and let us know how it goes.
--Shaun
 
   #35  

luis.nicolau

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Luis, I was able to tweak something on our side to work around this. Please try doing the update with a browser again and let us know how it goes.
--Shaun
Worked almost perfect... a few minor tweaks...


another go...


Thank you for your help.
 
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   #36  

Uwe

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Can you show us what versions you have in there now? I suspect there may still be more updates possible.

-Uwe-
 
   #37  

Byrd

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I am also having trouble updating my HEX-NET. I've got it connected to my wifi network in Infrastructure mode. It has it's own IP on the network. I can log in to it from my computer or phone using VCDS Mobile. When I go to update it, it times out.

A Self Test reveals mostly ok and successful pings, but an internal check failure code 01. I can't find any reference to this code in the forums or on your website. Is there an issue with the device?

Test Results:
APP Id (1) CodeBlock V0.4123 API V4
FW version: 0.214.
Dataset: 00000033

K1: OK
K2: OK
CAN: Not ready
VCDS-Cloud: OK
Config: OK
Internal checks failed code 01

Status:
Test completed
Advanced Results:
Average: 25.7ms

Ping 1: 20ms
Ping 2: 20ms
Ping 3: 27ms
Ping 4: 19ms
Ping 5: 40ms
Ping 6: 42ms
Ping 7: 20ms
Ping 8: 27ms
Ping 9: 23ms
Ping 10: 19ms

Connection quality: Excellent

Port 11011: OK
Having this same issue, "internal checks failed code 01". Also tried logging in from my laptop, no full menu, just a way to change my password and go back.
Is there a fix for this?
 
   #38  

Uwe

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Having this same issue, "internal checks failed code 01". Also tried logging in from my laptop, no full menu, just a way to change my password and go back.
Is there a fix for this?
Based on what I'm seeing on the server, I don't think there's a fix for yours in the field, but I'll have to check with Shaun on next week before I can say for sure.

-Uwe-
 
   #39  

Byrd

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Ok, thanks. Let me know when you can.
 
   #40  

psrumors

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Having issues updating, receiving "internal server error". I have no issue completing cloud functions and such.



 
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