Resolved HEX-NET firmware update error

Resolved
   #1  

bheinola

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Tried to update today, but I get this:


Checking for updates...
Update found!
DS: 10000048
Features:
* New chassis and label data

DS: 00000050
Features:
* Improvements to update pages

DS: 60000055
Features:
* New rod and label data
* Support for ROD clear option

DS: 60000057
Features:
* New ASAM and label data

DS: 30000060
Features:
* New ASAM data

Downloading DS update
Getting 35315k
Download Finished
Error code -11
Checking for updates...
USB error
Checking for updates...
USB error
 
   #2  

Shaun

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Please post a complete screenshot of checking for updates in VCIConfig after a fresh re-plug of the interface. It looks like you might be having issues with the SD card can you access VCDS-Mobile by the app or via clicking the IP in VCIConfig?
 
   #3  

bheinola

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Please post a complete screenshot of checking for updates in VCIConfig after a fresh re-plug of the interface. It looks like you might be having issues with the SD card can you access VCDS-Mobile by the app or via clicking the IP in VCIConfig?


Screenshot aftet checking updates: https://ibb.co/dGt1kmS
Screenshot with error: https://ibb.co/6mdsf8k



I'm unable to get to the VCDS-Mobile, after trying I get a 404 page with the text below:

Could not find the page you were looking for.

Copyright (c) HEX Microsystems (Pty) Ltd. 2013
 
   #4  

Dana

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Thanks. We believe the specially formatted Micro SD card has failed. I can reach out to your Distributor to see if they have replacement cards in stock.

In the meanwhile, you should be able to update the interface so it can be used via USB with PC based VCDS by ticking the Skip VCDS-Mobile update box. WiFI and VCDS-Mobile will not work but that will confirm that the CB and FW updates were possible.
 
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   #5  

bheinola

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Thank you. I seldom use the mobile so it's not a big issue. Seems to work with the box ticked, though there was nothing to update.
 
   #6  

Dana

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Excellent. I reached out to Turbotec Oy. If they do not have any replacement cards on site we will make sure to include some on their next order so that one can be passed along to you.

Don't hesitate to bump this thread back up if you don't head back from someone before the end of the week!
 
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   #7  

bheinola

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Will do, thank you very much!
 
   #8  

Dana

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Good news! Turbotec Oy has specially formatted Micro SD cards in stock. I asked Mika to reach out to you via email to confirm your current shipping address and make arrangements to get one sent to you.

We have a 3 day holiday weekend in the USA (and it is rather late in Finland right now) so if you don't hear anything by Tuesday of next week please bump this back up. Also, you can reach out to them directly if needed. Contact info is at the bottom of this page:


When the new card is installed you will need to power it via USB wire, wait for it to finish booting up and then press and hold the red button for 50+ seconds. Upon releasing it the HEX-NET should beep (rather than chirp) to indicate a full reset was completed.

At that point in time use VCIConfig to update the DS and make sure to reconfigure the WiFi profiles since they are stored on the internal SD Card.

When the updates are finished I would reboot (unplug and reconnect it) the interface before testing with VCDS
 
   #10  

bheinola

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Got the SD card yesterday, installed it today, updated and everything works great.
Thank you for your support!
 
   #11  

Gecko

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Hello,

I think I have a similar problem...
I think my computer has crached during update...
If I try to update interface, I have this :

Anyone can help me ?

It seems that the interface is not responding...

image1.png


Image2.png


Image3.png
 
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   #12  

Boki Ar

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CB (Code Block) = 0.0

I think that's where the problem lies.
 
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   #13  

Gecko

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FOUND !!!!

I use the wifi because USB didn't work, as explain here :

This is the correct way.
 
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