My guess is that the shop that did the work knows very little about that transmission or those cars all together. Those mech units have a set height for each finger"hook" that in the mech when installing. If you install and miss a finger "hook" or have them at the wrong height you will the same issues. Once installed, they need to be adapted and gear recognition sensor needs to be calibrated.
VCI is the head or dongle $1500, software is a free download once you register however $900 license fee is separate and is annual. Without a valid license file you cannot even install ODIS. Sure there are cracked versions out there, but without a valid license, server certificate and geko ID you will not be able to perform any security functions like online adaptions. It will be just a scan tools for codes with test plans for codes and some basic settings that can be done offline.
Yes some shops and some individuals use certain expressions interchangeably, when it means other things. Is any diagram for the finger hooks at the mech unit to eliminate instalation issues in case.
Previous owner said 1,3,5,7 shifted perfectly and R,2,4,6 were late or slipped. What parts have the component protections and how is possible to know/what to look for ? Dual clutch system, so it means one part worked good and the other not. Right now nothing works. According to the previous owner, they changed and put a "new" mech unit, he said the old is in the trunk, but I only found 2 electrical plates and 3 solenoids. I had the plan to order a "mech unit repair kit", which has the 2 electrical plate and some cases 3 solenoids. Also at the case of having those changed does it require component protection coding ? Or only VCDS adaptations ? Also I need good recommendation link for parts, "mech unit repair kit", which has the parts, which responsible for R,2,4,6. Thanks