VCDS Interface Not Found

   #1  

rfer.br

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Hi! I had to format my notebook and reinstall de software. Although I'm receiving the following message: Interface not found! Could anyone help?
 
   #2  

Uwe

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You have an older, Micro-CAN interface. Did you check the "Install USB Drivers for Legacy Interfaces" option in the installer?

If not, please re-install and check that box this time.

Legacy-USB-Drivers.png

-Uwe-
 
   #3  

Techin

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Hi! I'm using Windows 10. I have purchased HEX-V2 from Ross-Tech. It used to work months ago but after reinstalling VCDS it sais Interface not found. I have been through lots of threads.
Green light when i plug it in computer (car unplugged).

I have tried Installing Legacy Drivers, didn't help.
Disabling Windows firewall and Antivirus Software doesn't help either.
When i click LEDs button it sais Port Status: OK, LED Test Complete.

VCIConfig Application prompts Interface must be connected, try replugging it. Replugging doesnt help.

Could anyone help?
 
   #4  

Uwe

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Green light when i plug it in computer (car unplugged).
Just one green light?

Are you sure you're using the real Ross-Tech interface you have rather than the clone you also have?

-Uwe-
 
   #5  

Techin

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Yes, just 1 green light.
I have purchased it directly from Ross-Tech. I still have the receipt. The images should verify that it is original. I could disassamble it and post pictures of the circuit board if necessary.

IMG1

IMG2

VCDS Software Release 22.3.1 under About ---> License Info shows invalid / Unauthorized

The Serial Number is automatically inserted.
 
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   #6  

stefdds

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Hmmmm, :confused: not absolutely sure, but that interface picture does not look like a genuine interface.
 
   #7  

Techin

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What exactly does not look genuine? It was shipped from Ross-Tech. Would a picture of its circuit board proof its genuineness?
 
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   #8  

Uwe

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What exactly does not look genuine?
The serial number H10-000000 and the sticker 20.4 EN+DE. That's absolutely a clone.

Find the real one you bought from us. The serial number on that one starts with H11- and ends in 349. I'm confident it will work more better. ;)

-Uwe-
 
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