5F-Information Electr. -- Status: Cannot be reached 1100 audi a1 2014 ing on butt no radio help

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s p autos

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hello there wonder if you could help me i have a audi a1. If you start the car up the radio will not come on what so ever so you have to putt radio on manually . if you go into bluetooth it states please putt ing on first to access bluetooth settings . so the radio thinks the ing is off with car running . if i dont switch of radio manually it will stay on when i pull key out and lock the car . i have checked the gateway and i get 5F-Information Electr. -- Status: Cannot be reached 1100. i have also checked that it is coded into gateway list .
Before i bought vcds i took the car for second opinion . they said the fault was in the radio . iv sent radio to bba reman and they say radio is ok . ( so i need help with this one please )


Code:
Friday,25,February,2022,19:01:32:03548
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x86
VCDS Version: 21.9.0.2  HEX-NET2 CB: 0.4555.4
Data version: 20210903 DS330.0
www.Ross-Tech.com


VIN: WAUZZZ8XXEB078278   License Plate: LR14 YDC
Mileage: 78610km-48845mi   Repair Order: A1 NEW ONE FAULT


Chassis Type: 8X-AU21 (8U0)
Scan: 01 02 03 08 09 15 16 17 19 25 42 44 46 52 55 5F 62 72

VIN: WAUZZZ8XXEB078278   Mileage: 78610km-48845miles

01-Engine -- Status: OK 0000
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: OK 0000
04-Steering Angle -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
25-Immobilizer -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
55-Headlight Range -- Status: OK 0000
5F-Information Electr. -- Status: Cannot be reached 1100
62-Door, Rear Left -- Status: OK 0000
72-Door, Rear Right -- Status: OK 0000
-------------------------------------------------------------------------------
Address 01: Engine (J623-CPTA)       Labels:. 04E-907-309-V1.clb
   Part No SW: 04E 906 016 T    HW: 04E 907 309 C
   Component: 1.4l R4 TSI   H05 5537 
   Revision: WEH05---    Serial number:                CVN: FA62BDA6
   Coding: 00250012240401000000
   Shop #: WSC 00046 412 00000
   ASAM Dataset: EV_ECM14TFS01104E906016T 002007
   ROD: EV_ECM14TFS01104E906016T_002.rod
   VCID: 333877DAEBB5B5536A3-8066
   VINID: 9D196AAAA228A154801C808720B5797B52

No fault code found.
Readiness: 0000 0000

-------------------------------------------------------------------------------
Address 02: Auto Trans        Labels: 0AM-927-769.clb
   Part No SW: 0AM 300 061 P    HW: 0AM 927 769 D
   Component: GSG DSG AG7     431 5110 
   Revision: 00043014    Serial number: CU501312136602
   Coding: 0000020
   Shop #: WSC 00046 000 00000
   VCID: 382240F6FE43560B5F1-5160

No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes (J104)       Labels:. 6R0-907-37x-ESP90.clb
   Part No SW: 6R0 907 379 BR    HW: 6R0 907 379 BA
   Component: ESP9.0i front H03 0003 
   Serial number: --------------
   Coding: 33DF488B442A02C8CC161270225940951104
   Shop #: WSC 00046 412 00000
   ASAM Dataset: EV_Brake1ESP90iBOSCH 003031
   ROD: EV_Brake1ESP90iBOSCH_003_VW21.rod
   VCID: 0F70DB2AA7DDB1B32EB-805A

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC (J255)       Labels:* None
   Part No SW: 8X0 820 043 C    HW: 8X0 820 043 C
   Component: Klima 1 Zone  H13 0090 
   Serial number: 00000000244654
   Coding: 6423080010
   Shop #: WSC 00046 412 00000
   ASAM Dataset: EV_AirCondiFrontAU210 006036
   ROD: EV_AirCondiFrontAU210_006.rod
   VCID: 343A74C6EEBBB26B739-8060

No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect. (J519)       Labels:. 8X0-907-063.clb
   Part No SW: 8X0 907 063 N    HW: 8X0 907 063 N
   Component: BCM PQ35  M   112 0775 
   Revision: AH112775   
   Coding: 0E000A2CA805F1C0201841E02100094C53FF720A21EF5922E408878700C5
   Shop #: WSC 00046 000 00000
   VCID: 47C0330A8FAD29F326B-8012

   Subsystem 1 - Part No SW: 8U0 955 559 B    HW: 8U0 955 559 B  Labels: 8U0-955-559.CLB
   Component: G397_RLFS  H06 0002
   Serial number: 22113467           
   Coding: 02005D

   Subsystem 2 - Part No: 8X0 951 177
   Component: DWA-Sensor H0  H01 0020

   Subsystem 3 - Part No: 1K0 951 605 C
   Component: LIN BACKUP HO  H05 1501

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags (J234)       Labels:| 8X0-959-655.clb
   Part No SW: 8X0 959 655 B    HW: 8X0 959 655 B
   Component: Airbag10.41   H06 0009 
   Revision: --------    Serial number: 003KZ007L5RW
   Coding: 30323236303230303138554A305238583053
   Shop #: WSC 00046 000 00000
   ASAM Dataset: EV_Airba1041BPAAU210 001018
   ROD: EV_Airba1041BPAAU210.rod
   VCID: 49C435329939DF8330F-801C

   Crash sensor for side airbag: driver side:
   Serial number: 3554VRB401450PGGI9P.

   Front Passenger's Side Airbag Crash Sensor:
   Serial number: 3575HRB405P2ATKI7PLQ

   Crash sensor for front airbag: driver side:
   Serial number: 3585HRB405T2ATKI993%

   Rear end impact crash sensor:
   Serial number: 3515ZRB400Q50O3S9H5-

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel (J527)       Labels:| 8X0-953-569.clb
   Part No SW: 8X0 953 501 B    HW: 5K0 953 569 AL
   Component: LENKS.MODUL   016 0140 
   Revision: FF010018    Serial number: 20140105200268
   Coding: 1994004000
   Shop #: WSC 00046 412 00000
   ASAM Dataset: EV_VW360SteerWheelUDS A03004
   ROD: EV_VW360SteerWheelUDS.rod
   VCID: 392445F2C9D94F03A0F-806C

   Multifunction steering wheel control module:
   Subsystem 1 - Part No SW: 4G0 951 528 A    HW: 4G0 951 528 A
   Component: E221 - MFL  H08 0010

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments (J285)       Labels:| 8X0-920-xxx-17.clb-SRI1
   Part No SW: 8X0 920 980 L    HW: 8X0 920 980 L
   Component: KOMBI_MEDIUM  H01 0330 
   Serial number: 00000000000000
   Coding: 41CE00
   Shop #: WSC 00046 412 00000
   ASAM Dataset: EV_Kombi_UDS_VDD_AU10 A04399
   ROD: EV_Kombi_UDS_VDD_AU10.rod
   VCID: 48C230368233268B2F1-801C

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway (J533)       Labels: 8X0-907-468.clb
   Part No SW: 8U0 907 468 Q    HW: 8U0 907 468 G
   Component: GAT 4CAN 1L M H13 0063 
   Revision: 1P120037    Serial number: 3741P1410902F6
   Coding: FBCF1064000100010353
   Shop #: WSC 00046 000 00000
   VCID: 50F218567AE3EE4B771-8004

   Subsystem 1 - Part No SW: 8K0 915 181 L    HW: 8K0 915 181 L
   Component: J367-BDM  H08 0181
   Serial number: 50346910032041532481

   Subsystem 2 - Part No SW: 8K0 959 663 D    HW: 8K0 959 663
   Component: J532_DCDCStab  H23 0021
   Serial number: 13101700000000000192

No fault code found.

-------------------------------------------------------------------------------
Address 25: Immobilizer (J334)       Labels:| 5K0-920-xxx-25.clb
   Part No SW: 8X0 920 980 L    HW: 8X0 920 980 L
   Component: IMMO          H01 0330 
   Serial number:              
   Coding: 000002
   Shop #: WSC 00046 412 00000
   ASAM Dataset: EV_Immo_UDS_VDD_AU10 A04113
   ROD: EV_Immo_UDS_VDD_AU10.rod
   VCID: 48C230368233268B2F1-801C

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver (J386)       Labels:. 8X0-959-793.clb
   Part No SW: 8X0 959 793 K    HW: 8X0 959 793 K
   Component: TSG FA        H10 0415 
   Revision: --------    Serial number: --------------
   Coding: 011E02200001000000
   Shop #: WSC 00046 000 00000
   VCID: 55FCE94245018B63A47-8000

No fault code found.

-------------------------------------------------------------------------------
Address 44: Steering Assist        Labels: 6Q0-423-156.clb
   Part No: 6R0 423 156 C
   Component: LenkhilfeTRW        V278 
   Coding: 11251
   Shop #: WSC 00046 
   VCID: 303278D613638E4B171-8064

No fault code found.

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass. (J387)       Labels:. 8X0-959-792.clb
   Part No SW: 8X0 959 792 K    HW: 8X0 959 792 K
   Component: TSG BF        H10 0415 
   Revision: --------    Serial number: --------------
   Coding: 011E02200001000000
   Shop #: WSC 00046 000 00000
   VCID: 54FA14464EFB926B539-8000

No fault code found.

-------------------------------------------------------------------------------
Address 55: Headlight Range (J431)       Labels:| 8X0-907-357.clb
   Part No SW: 8X0 907 357 C    HW: 8X0 907 357 B
   Component: ****LWR12**** H02 0020 
   Serial number: 140111-0002-015
   Coding: 1133941010002500
   Shop #: WSC 00046 412 00000
   ASAM Dataset: EV_HeadlRegulBasic 005001
   ROD: EV_HeadlRegulBasic_AU21.rod
   VCID: 42D6221EA40F0CDBF15-8016

No fault code found.

-------------------------------------------------------------------------------
Address 5F: Information Electr.
Cannot be reached

-------------------------------------------------------------------------------
Address 62: Door, Rear Left (J388)       Labels:. 8X0-959-795.clb
   Part No SW: 8X0 959 795 D    HW: 8X0 959 795 D
   Component: TSG HL        H07 0415 
   Revision: --------    Serial number: --------------
   Coding: 010802200001000000
   Shop #: WSC 00046 000 00000
   VCID: 50F218567AE3EE4B771-8004

No fault code found.

-------------------------------------------------------------------------------
Address 72: Door, Rear Right (J389)       Labels:. 8X0-959-795.clb
   Part No SW: 8X0 959 795 D    HW: 8X0 959 795 D
   Component: TSG HR        H07 0415 
   Revision: --------    Serial number: --------------
   Coding: 010802200001000000
   Shop #: WSC 00046 000 00000
   VCID: 50F218567AE3EE4B771-8004

No fault code found.

End----------(Elapsed Time: 02:05, VBatt start/end: 14.6V/14.6V)-----------
 
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   #2  

PetrolDave

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Since the radio will turn on manually that means it has power and ground.

There is no ignition feed to the radio, it turns on/off using CAN bus messages - and the "cannot be reached" message confirms that the Infotainment CAN bus is not being seen by the radio.

The CAN Gateway doesn't report a fault on the Infotainment CAN so I suspect you have a problem with the Infotainment CAN bus not getting to the radio, so it's time to check the connections to the radio with a multimeter and the mark one eyeball.
 
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s p autos

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thank you for reply ..
i have checked all wiring visibly and no connector damage and i have checked for the common ground and live. is there any way of knowing witch is the Infotainment CAN bus line as there is 30 plus wires . and what roughly i should be getting at this pin ( i know that is a big ask )
 
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PetrolDave

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is there any way of knowing witch is the Infotainment CAN bus line as there is 30 plus wires . and what roughly i should be getting at this pin ( i know that is a big ask )
You need a wiring diagram (that's a link giving details of how/where to download it).

CAN bus is not something that can be properly checked with a multimeter as it's high speed data pulses, you need an oscilloscope.
 
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   #5  

s p autos

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thank you that is great . I have a OSCILLOSCOPE built into my snap-on zeus will let you know if i find the problem . many thanks
 
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s p autos

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I have found the current flow diagram after hours of searching well done on that link . there are two can bus lines high and low infotainment pin 1 and 7 from radio to j533 dater bus diagnostic interface which i can gather is the can gateway. will let you know what i find . also there is a diagnostic line between the radio and j533
 
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s p autos

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problem solved . after checking all wiring and can lines all was ok . my suspicions that the radio was still at fault some how but only on the can line. I managed to borrow a radio with same spec and it worked instantly. so the radio is faulty some how butt only on can line wake up . thank you for your help
 
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jordy_wd

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problem solved . after checking all wiring and can lines all was ok . my suspicions that the radio was still at fault some how but only on the can line. I managed to borrow a radio with same spec and it worked instantly. so the radio is faulty some how butt only on can line wake up . thank you for your help

Was it the radio screen that solved it or the multimedia unit in the glovebox? Thanks.
 
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