Hex-Net not scanning properly on iPhone and iPad

[MitchC]

Good morning all,
I’m new to VCDS and have been using it wired to a laptop to scan my T5 with no issues, but when I try with my iPad or iPhone it doesn’t scan maybe 9 times out of 10. The progress bar doesn’t move from 0%.
Does anyone have an idea what I may be doing wrong? Like I say, I’m brand new to this and don’t know which colour lights should be flashing or what the red button on the unit does yet.
I’d also like to be able to change settings, for example on my Scirocco to change the kmh to mph. Is this possible with what I have, and if so-where could I find a how-to?
Thanks in advance.

 

[PetrolDave]

I’d also like to be able to change settings, for example on my Scirocco to change the kmh to mph. Is this possible with what I have, and if so-where could I find a how-to?

We need to see the details of how your Scirocco is equipped, by you posting a full unedited VCDS Auto-Scan (use the laptop as that will save the scan automatically).

 

[Zenerdiode]

…I’m brand new to this and don’t know which colour lights should be flashing or what the red button on the unit does yet.

Please see Hex-Net FAQ

 

[MitchC]

Thanks both.

 

[MitchC]

Please see Hex-Net FAQ

That was handy thanks, but it still won’t scan past 0% most times and occasionally gets to 3%. Just tried another 5 times this evening.

 

[Shaun]

Please make a debug log by entering [Options] -> debug level = 001f -> [Submit] then autoscan. Make sure the log uploads or email it to us.

 

[MitchC]

Please make a debug log by entering [Options] -> debug level = 001f -> [Submit] then autoscan. Make sure the log uploads or email it to us.

Using my iPad or laptop?

 

[Zenerdiode]

Using my iPad or laptop?

Using VCDS-Mobile. So I think you mean using your iPad; because (being pedantic) you could also use your laptop with just the web browser to view VCDS-Mobile too.

 

[MitchC]

Using VCDS-Mobile. So I think you mean using your iPad; because (being pedantic) you could also use your laptop with just the web browser to view VCDS-Mobile too.

Okay, understood :0)

So I tried it and not much seemed to happen so I scanned with my laptop via the cable. That worked so I tried again with my iPad a couple of times but no luck. Before I packed away I thought I’d try with the ignition switched off and keys out, and it scanned.

The only thing there is when it had finished, the log was really short-basically gave the chassis number, a couple of lines of numbers and the battery voltage.

I saved it but when I switched off and came back into the house to try and retrieve the debug log and scan, there was nothing presumably because I’m now on the house WiFi and not connected to the hex net unit.

 

[Zenerdiode]

Did you remember the debug for Shaun?

 

[MitchC]

I did, but now can’t access it due to not being connected to the hex net unit’s WiFi.

I’m off to get piss wet through camping for the weekend so I’ll get onto this again on Sunday.

 

[stefdds]

Before I packed away I thought I’d try with the ignition switched off and keys out, and it scanned.

When ever scanning / testing with VCDS: ignition ON ; engine not running. (occasionally engine running, but usually not necessary)

 

[MitchC]

When ever scanning / testing with VCDS: ignition ON ; engine not running. (occasionally engine running, but usually not necessary)

It wouldn’t scan with the ignition on, I must have tried it 20 times.

 

[Shaun]

I would guess whatever module is causing problems is asleep when the ignition is off, but that is not really a solution. We need to see debug logs of why that module messes up the scan.

 

[MitchC]

I would guess whatever module is causing problems is asleep when the ignition is off, but that is not really a solution. We need to see debug logs of why that module messes up the scan.

Well it finally scanned just once with the ignition on, and when I clicked send, this is the email it prepared;

VCDS Mobile 0.4544.0.4 <BR> <BR>VCDS Mobile: 0.4544 <BR>Data Version: 30000060 <BR> <BR>Chassis Type:7H <BR>Scan: 01 02 03 08 09 0B 0D 15 16 17 18 19 1C 22 2D 37 45 46 47 56 <BR> 57 6E 76 77 78 7D <BR> <BR> <BR> <BR> <BR>

It doesn’t seem very long to me, I also carried out the debug procedure mentioned above. I was there for over an hour with it, and on the iPad it would generally only scan when the ignition was off and the key was out.

I’ll dig my laptop out and try to post the whole scan up (I normally only use my iPad so it hasn’t been used online for a while)

 

[MitchC]

My laptop can’t access the forum for some reason. I’ve tried other sites including Ross Tech, but directly or via the link on Ross-tech.com it says the page can’t be displayed as though there is no internet connection.

 

[MitchC]

Okay, I emailed the scan to myself and posted it from my iPad. No idea why my laptop won’t access this forum

Friday,13,August,2021,14:58:57:23494
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 8 x64
VCDS Version: 21.3.0.0 (x64)  HEX-NET2 CB: 0.4544.4
Data version: 20210226 DS325.0
www.Ross-Tech.com


VIN: WV2ZZZ7HZ4H035320   License Plate: OU53
Mileage: 391580km-243316mi   Repair Order:



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: 7H (7H - VW Transporter/Multivan (2003 > 2010))
Scan: 01 02 03 08 09 0B 0D 15 16 17 18 19 1C 22 2D 37 45 46 47 56
          57 6E 76 77 78 7D

VIN: WV2ZZZ7HZ4H035320   Mileage: 391580km-243316miles
-------------------------------------------------------------------------------
Address 01: Engine        Labels: Redir Fail!
   Part No SW: 070 906 016 A    HW: 028 101 073 3
   Component: R5 2,5L EDC 0000SG  5282
   Revision: 12345678    Serial number: VWZ7Z0C8159544
   Coding: 0001072
   Shop #: WSC 02737 785 00200
   VCID: 0E4EC733BC42D91B0DF-5160

No fault code found.
Readiness: 0 0 X X X

-------------------------------------------------------------------------------
Address 03: ABS Brakes        Labels: 7H0-907-37x-ESP-F.lbl
   Part No: 7H0 907 379 D
   Component: ESP FRONT MK25      0102
   Coding: 0006187
   Shop #: WSC 02737 785 00200
   VCID: 363E4FD3E452C1DB65F-513C

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC        Labels: Redir Fail!
   Part No: 7H0 820 045 G
   Component: CLIMA/AC            0101
   Shop #: WSC 00000 000 00000
   VCID: 290494AF25EC9E23F8D-513C

1 Fault Found:
01299 - Diagnostic Interface for Data Bus (J533)
            014 - Defective

-------------------------------------------------------------------------------
Address 09: Cent. Elect.        Labels:. 7H0-937-049.lbl
   Part No: 7H0 937 049 K
   Component: BORDNETZ SGVER 1.0  1901
   Coding: 0000869
   Shop #: WSC 00389 210 83257
   VCID: 3A265BE3D04A25BB817-513C

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags        Labels: 6Q0-909-605-VW5.lbl
   Part No: 1C0 909 605 F
   Component: 13 AIRBAG VW61 0R0S 0003
   Coding: 12595
   Shop #: WSC 02756
   VCID: 2700929736F8A853EE9-513C

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments        Labels: 7Hx-920-xxx-17.lbl
   Part No: 7H5 920 960 K
   Component: KOMBI+WEGFAHRSP VDO V01
   Coding: 07412
   Shop #: WSC 00000
   VCID: 392444EFD04C2EA388D-513C
   WV2ZZZ7HZ4H035326     VWZ7Z0C8159544

No fault code found.

-------------------------------------------------------------------------------
Address 18: Aux. Heat        Labels: 7H0-819-008.clb
   Part No: 7H0 815 071 C
   Component: Standheizung        0206
   Shop #: WSC 00000 000 00000
   VCID: 280291AB3EE6A72BE73-513C

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway        Labels: 6N0-909-901-19.lbl
   Part No: 6N0 909 901
   Component: Gateway K<->CAN    0001
   Coding: 00006
   Shop #: WSC 00389
   VCID: 70B2B9CBC3B6AFEB7F3-513C

No fault code found.

-------------------------------------------------------------------------------
Address 45: Inter. Monitor        Labels: 7Hx-951-171.lbl
   Part No: 7H5 951 171 A
   Component: Innenraumueberw.    2409
   Coding: 0000012
   Shop #: WSC 00000 000 00000
   VCID: 2D0C60BF11048203145-5184

   Subsystem 1 - Part No: 7E0 951 171 B
   Component: Innenraumueberw. 0051001

No fault code found.

-------------------------------------------------------------------------------
Address 46: Central Conv.        Labels: 7H0-959-433.lbl
   Part No: 7H0 959 433
   Component:    Komfortgerát     0003
   Coding: 00078
   Shop #: WSC 02737
   VCID: 70B2B9CBC3B6AFEB7F3-4B1E

   Subsystem 1 - Part No: 7H2959802A
   Component: Tõrsteuer.FS KLO 0001

   Subsystem 2 - Part No: 7H2959801A
   Component: Tõrsteuer.BF KLO 0001

No fault code found.

End----------(Elapsed Time: 06:08, VBatt start/end: 12.2V/12.2V)-----------

 

[Shaun]

The debug log should be saved to the interface, in VCDS-Mobile do [View Saved Files]

 

[MitchC]

Yes, I found and downloaded them but they all appear blank so I couldn’t post them.

Can you tell me the way to get around the issue that the WiFi network is from the hex net but I’m not connected to the internet at the same time please? I think that’s the reason it’s not downloading them.

I did try doing the debug on my laptop with it connected via cable but it won’t let me insert the “f” as it only allows numbers and not letters.

 

[Zenerdiode]

Can you tell me the way to get around the issue that the WiFi network is from the hex net but I’m not connected to the internet at the same time please?

When connecting to your Hex-Net with your iPad; I presume you have the HN in Access Point mode? LED-2 on HN orange? If not orange, give a short click on the HN button.

Carry out the following:
Dowload the VCDS-Mobile app from Apple App Store.
Connect to the HN's AP:

Open VCDS-Mobile app and connect to your HN. It will open Safari.
Click on [Options]:

Then on [Network Options]:

Tap on to Profile #2: Not configured (or the next clear one...)
Click on [Advanced Profile Config]:

The SSID is the name that you've called your iPad in Settings>General>About.
Security is WPA/WPA2 for iPhone or iPad.
Key is the password set in the Personal Hotspot setting:

When you click [Submit] you should see the new profile added. If not, you may have to do [Advanced Profile Config] again. I had to.
Tap to highlight your new profile in blue, then click [Set as active profile]:

At this point, the HN will reset; and LED-2 will change from steady orange to flashing red. Flashing red means HN is now in Infrastructure mode and is searching for your iPad's Personal Hotspot SSID.
Switch on your Hotspot by swiping down from top right to open Control Centre, then give a long press in the wireless square to expand it:

Click on [Personal Hotspot] to enable it. Wait until you see '1 Connection'. This is your HN connecting to the Hotspot SSID.
Also watch LED-2 on HN - it should go solid green. Solid green means Infrastructure mode and successfully connected:

Re-open VCDS-Mobile app and connect to your HN. It will have a different IP Address than when you were in Access Point Mode.

Notice the blue 'link' icon in the iPad notification area? This means a device is connected to your Hotspot:

You may now continue using your HN in the normal way; however, now you also have access (through the iPad Hotspot) to all of the VCDS-Mobile Cloud Functions. Any files stored in your HN will also be purged and synchronised with your VCDS-Cloud account.