OK, I see the problem. That HEX-NET didn't ship until 2017, but you joined the forum in 2016 and provided the serial number from an older HEX+CAN that had never been registered. I've now merged those records and Verified you.My Sn is HN1-[redacted] from a few yerars. mail is same here and on cable registration. But i have problem to conect my vcds to connect in infrastructure mode and think mayby is problem with proper registration.