'This function requires a licenced interface' error

   #1  

Zu11y

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Hi,

tried using my hex can cable today and got the error that i need a licenced interface.

the cable is fully genuine and have used it for years., any help is appreciated guys
 
   #2  

Bruce

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If I am seeing things correctly, you have a HEX+CAN interface. On what vehicle were you trying to work? Are you sure the message wasn't about upgrading to a current generation interface?

Mind posting the actual message here?
 
   #3  

Santos

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what is the serial number from the VCDS about screen?
 
   #4  

stefdds

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Is there any chance you loaned the cable to someone...... and received a different cable in return?
 
   #6  

PetrolDave

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Hi,

tried using my hex can cable today and got the error that i need a licenced interface.

the cable is fully genuine and have used it for years., any help is appreciated guys
Wow i made a genuine mistake and now have to pay to sort it. When i have already paid a sum for thw genuine cable. No thank you will look into the vas system and stay away from this sort of crappy service
@Zu11y you posted this on 13th October 2017, so why have you come back now (three and a half years later) with what appears to be the same problem when you said you were going to 'stay away'?

Surely if you have damaged the cable by using it with hacked software then that's an error on your part which you must be prepared to pay to correct?
 
   #7  

Zu11y

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the error above is totally unrelated. i payed the fee and got a new cable from rosstech.

the cable has not been loaned. i use it everyday.

the error came up on a mk5 golf

serial is as follows : [redacted]

underneath is says revoked?

the only thng that has changed is a new laptop but the software was downloaded from the rosstech site
 
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   #8  

stefdds

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i payed the fee and got a new cable from rosstech
If that is true, I'm sure RT will straighten this out. It sure would help if you had some documentation also ; a receipt ?
underneath is says revoked?
Can you post some screen shots / pictures ? (per Bruce, post #2).
 
   #9  

stefdds

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the error came up on a mk5 golf
Is this the only vehicle the error occurs ? Or, does it occur on all vehicles now ?
 
   #10  

Zu11y

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the error is coming up all vehicles and on both my laptops nw.

i will try and get a screenshot later today.

thanks
 
   #11  

Zu11y

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ive given up on this cable and ordered another hex net :)

she served me well
 
   #12  

Uwe

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ive given up on this cable and ordered another hex net
When it arrives, it would probably be prudent to throw away the Clone-V2 you've been using on occasion. ;)

-Uwe-
 
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