HEX+CAN Cable not working with Acer Spin3 laptop

   #1  

ladfromoz

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Cable works with the wife's HP laptop...she doesn't like my using her laptop so I must get it working with my Acer Spin3 running Windoze 10.
In Device Manager it is there as Ross Tech Direct USB Interface with VCP...
When doing the Test in VCDS if fails to be recognised.

Can anyone advise what can I do to get this cable working?
 
   #2  

Uwe

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In Device Manager it is there as Ross Tech Direct USB Interface with VCP...
With Virtual COM Port? What drivers are you using? Please post a screen-shot of what you're seeing in Device Manager.

-Uwe-
 
   #3  

ladfromoz

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With Virtual COM Port? What drivers are you using? Please post a screen-shot of what you're seeing in Device Manager.

-Uwe-
Nope...can't insert image...it's asking for a url but the image is saved on my Desktop for now..is there a trick to inserting a .jpg??
 
   #5  

ladfromoz

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As I couldn't post screen shot I decided to uninstall the cable and went through the process again...

The laptop recognised cable and set it up. In DM it is present but without a driver
 
   #6  

ladfromoz

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Thanks for your responses Uwe..

I checked the installation file to find I installed the lite version. Uninstalled it, downloaded and installed the full version and viola...everything works!
Sorry to have been a pain..
Cheers and have a great day!!
 
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