Is my HEX+CAN broken?

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S8gr

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VCDS latest 20.12.0 freshly reinstalled, using my old HEX+CAN HC470400 Rev.B, bought in 2007 directly from you, details are available.

Started slowing down, taking 2 or 3 tries to enter stations, then not going to the next station unless I manually pressed ‘ Done Go Back’

Eventually freezing, not responding after pressing 'esc' and the led on the hax+can blinking green/red continuously, even after it is unplugged from the PC.

Please help, Thanks!
 
   #2  
Uwe

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What kind of car?
What kind of computer?

Red/green blinking after unplugged from PC is, uhm, unexpected from a HEX+CAN.


-Uwe-
 
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Thanks for the immediate response! AUDI S8 2007, the pc is pc with Surface Pro2, WIN 10 updated
 
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Uwe

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I would try it both on a different car and a different computer (one at a time), for process of elimination. If neither changes the behavior, then you know it's the HEX+CAN itself.

-Uwe-
 
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Much appreciated will try both.
 
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Before I find another car, I had another go with my old pc and version 17.1.3

Auto-scan ran again slow, freezing when retrieving fault codes and eventually stopping with a COMMUNICATION ERROR message.

However I managed to complete a run that I put below. I noticed Adress 19 CAN GATEWAY malfunction 0010, does that explain if something is wrong with the cable or the Audi’s female receptacle?

Thanks ahead!



Code: 
Wednesday,24,February,2021,12:26:06:65258
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 8 x64
VCDS Version: 17.1.3.0 (x64)
Data version: 20170320 DS267.7
www.Ross-Tech.com


VIN: WAUZZZ4E17N015561   License Plate:


Chassis Type: 4E (4L0)
Scan: 01 02 03 05 06 07 08 09 0E 11 31 13 15 16 17 19 1D 1E 34 36
          37 38 42 46 47 4F 52 53 55 56 57 61 62 65 67 6C 72 76 77

VIN: WAUZZZ4E17N015561   Mileage: 140220km-87128miles

00-Steering Angle Sensor -- Status: OK 0000
01-Engine -- Status: Malfunction 0010
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: Malfunction 0010
05-Acc/Start Auth. -- Status: OK 0000
06-Seat Mem. Pass -- Status: OK 0000
07-Control Head -- Status: OK 0000
08-Auto HVAC -- Status: Malfunction 0010
09-Cent. Elect. -- Status: OK 0000
0E-Media Player 1 -- Status: OK 0000
11-Engine II -- Status: Malfunction 0010
31-Engine other -- Status: Malfunction 0010
13-Auto Dist. Reg -- Status: Malfunction 0010
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: Malfunction 0010
1D-Driver Ident. -- Status: OK 0000
1E-Media Player 2 -- Status: OK 0000
34-Level Control -- Status: OK 0000
36-Seat Mem. Drvr -- Status: OK 0000
37-Navigation -- Status: OK 0000
38-Roof Electronics -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
47-Sound System -- Status: OK 0000
4F-Centr. Electr. II -- Status: Malfunction 0010
52-Door Elect, Pass. -- Status: OK 0000
53-Parking Brake -- Status: OK 0000
55-Headlight Range -- Status: OK 0000
56-Radio -- Status: OK 0000
57-TV Tuner -- Status: Sporadic communication error 1000
61-Battery Regul. -- Status: Malfunction 0010
62-Door, Rear Left -- Status: OK 0000
65-Tire Pressure -- Status: OK 0000
67-Voice Control -- Status: OK 0000
6C-Back-up Cam. -- Status: Malfunction 0010
72-Door, Rear Right -- Status: OK 0000
76-Park Assist -- Status: OK 0000
77-Telephone -- Status: OK 0000
 
-------------------------------------------------------------------------------
Address 01: Engine        Labels: Redir Fail!
   Part No SW: 4E0 910 552     HW: 4E0 907 552
   Component: 5.2L V10/4V FSI    ª0040 
   Revision: 5AH15---    Serial number: AUX3Z0G0314394
   Coding: 01060003190F0260
   Shop #: WSC 65442 001 1048576
   VCID: 5FC60DFF8EC376B9B0-800A

1 Fault Found:
006435 - Please Check DTC Memory of ECU Number 2
               P1923 - 008 -
             Freeze Frame:
                    Fault Status: 01101000
                    Fault Priority: 0
                    Fault Frequency: 1
                    Reset counter: 255
                    Mileage: 140222 km
                    Time Indication: 0

             Freeze Frame:
                    RPM: 0 /min
                    Load: 0.0 %
                    Speed: 0.0 km/h
                    Temperature: 91.0°C
                    Temperature: 40.0°C
                    Absolute Pres.: 980.0 mbar
                    Voltage: 12.065 V

Readiness: 0000 0000

-------------------------------------------------------------------------------
Address 02: Auto Trans        Labels: 09E-927-156.lbl
   Part No SW: 4E1 910 156 K    HW: 09E 927 156 B
   Component: AG6 09E 5,2 FSI RdW 0030 
   Revision: --H01---    Serial number:        0100702
   Coding: 0000001
   Shop #: WSC 02313 785 00200
   VCID: 2B5EA92F8AFBDA196C-807E

No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes        Labels: 4E0-910-517.lbl
   Part No SW: 4E0 910 517 D    HW: 4E0 614 517 AB
   Component: ESP 5.7 allrad  H46 0500 
   Coding: 0001627
   Shop #: WSC 02313 000 00000
   VCID: 244C4213E7251561AD-8070

1 Fault Found:
01314 - Engine Control Module
            013 - Check DTC Memory - Intermittent

-------------------------------------------------------------------------------
Address 05: Acc/Start Auth.        Labels: 4E0-910-131.lbl
   Part No SW: 4E0 910 131     HW: 4E0 909 131 K
   Component:     FBS AUDID3  H10 0190 
   Revision: 01904910    Serial number: AUX3Z0G0314394
   Shop #: WSC 02311 785 00200
   VCID: 58B426E3EBED8181F1-FFFE

   Subsystem 1 - Part No: 4E0 905 852 E
   Component: ELV                 1940


-------------------------------------------------------------------------------
Address 06: Seat Mem. Pass        Labels: None
   Part No SW: 4E0 910 760 D    HW: 4E0 959 760 B
   Component: Sitzmemory BFS H02  0010 
   Revision: 00000000    Serial number: 5DS 008 795-03
   Shop #: WSC 02313 785 00200
   VCID: 244C4213E7251561AD-FFFE


-------------------------------------------------------------------------------
Address 07: Control Head        Labels: 4E0-910-7xx-07.lbl
   Part No SW: 4E0 910 732 A    HW: 4E0 035 729 A
   Component: Interfacebox    H43 4220 
   Revision: 00000000    Serial number: 300AL077578119
   Coding: 0000002
   Shop #: WSC 02612 123 30381
   VCID: 20444E03F33D0941C9-8074

   Subsystem 1 - Part No: 4E0 910 611
   Component: E0380 BedienteilH01 0040

   Subsystem 2 - Serial number: 00000000029904

   Subsystem 3 - Serial number: 0130.01.070000000100010016ÿ

   Subsystem 4 - Serial number: 010016ÿ

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC        Labels: None
   Part No: 4E0 910 043 B
   Component: KLIMAAUTOMAT    017 0450 
   Revision: 00000032    Serial number: 00000000113177
   Coding: 0040993
   Shop #: WSC 02311 785 00200
   VCID: 1C3C7AF3DF552DA115-FFFE


-------------------------------------------------------------------------------
Address 09: Cent. Elect.        Labels: 4E0-910-279.lbl
   Part No SW: 4E0 910 279 Q    HW: 4E0 907 279 Q
   Component: ILM Fahrer      H15 0230 
   Shop #: WSC 02313 785 00200
   VCID: 3668885B41B997F103-FFFE

   Subsystem 1 - Part No: 4E1 910 113 C
   Component: Wischer WWS D3  H60 0420 
   Coding: 00000036
   Shop #: WSC 02313 

   Subsystem 2 - Part No: 4E0 910 557 A  Labels: 8K0-955-559.CLB
   Component: REGENLICHTSENSORH13 0090 
   Coding: 00139548
   Shop #: WSC 02313 


-------------------------------------------------------------------------------
Address 0E: Media Player 1
Cannot be reached

-------------------------------------------------------------------------------
Address 11: Engine II
Cannot be reached

-------------------------------------------------------------------------------
Address 13: Auto Dist. Reg
Cannot be reached

-------------------------------------------------------------------------------
Address 15: Airbags        Labels: 4E0-910-655-94.lbl
   Part No: 4E0 910 655 D
   Component:    Airbag 9.41  H14 4210 
   Revision: 91H14421    Serial number: 0037P0G0780N 
   Coding: 0430707
   Shop #: WSC 02313 785 00200
   VCID: 2756551F9613FE7988-FFFE

   Subsystem 1 - Serial number: 63328RB401F63D47R

   Subsystem 2 - Serial number: 63428RB401F63D6F

   Subsystem 3 - Serial number: 63528RB401F63DA9.

   Subsystem 4 - Serial number: 63628RB401F63D7A-

   Subsystem 5 - Serial number: 63729RB401D96BE4+

   Subsystem 6 - Serial number: 63829RB401D9670DX


-------------------------------------------------------------------------------
Address 16: Steering wheel
Cannot be reached

-------------------------------------------------------------------------------
Address 17: Instruments        Labels: 4E0-910-xxx-17.lbl
   Part No SW: 4E0 910 931 N    HW: 4E0 920 931 N
   Component: KOMBIINSTR. VDO H82 0530 
   Revision: D04         Serial number: AUDID3G0000893
   Coding: 0048163
   Shop #: WSC 65456 001 1048576
   VCID: 2E58A03BB9E9AF314B-807A

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway        Labels: 4L0-910-468.clb
   Part No SW: 4L0 910 468     HW: 4E0 907 468 G
   Component: J533__Gateway   H06 0040 
   Revision: 00H06000    Serial number: 0100J07104813B
   VCID: 6CDC6A334F751D2125-FFFE


-------------------------------------------------------------------------------
Address 1D: Driver Ident.
Cannot be reached

-------------------------------------------------------------------------------
Address 1E: Media Player 2
Cannot be reached

-------------------------------------------------------------------------------
Address 34: Level Control        Labels: 4E0-910-553.lbl
   Part No SW: 4E0 910 553 J    HW: 4E0 907 553 F
   Component: LUFTFDR.-CDC    H06 6310 
   Shop #: WSC 00200 207 83323
   VCID: 2A50AC2B8501C31197-FFFE


-------------------------------------------------------------------------------
Address 36: Seat Mem. Drvr        Labels: None
   Part No SW: 4E0     HW: 4E
   Component: Sitzmemory FS  H02  0010 
   Revision: 00000000    Serial number: 5DS 008 795-03
   Shop #: WSC 02313 785 00200
   VCID: 295253278007C8099E-FFFE


-------------------------------------------------------------------------------
Address 37: Navigation
Cannot be reached

-------------------------------------------------------------------------------
Address 38: Roof Electronics
Cannot be reached

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver        Labels: 4E1-910-802-42.lbl
   Part No: 4E1 910 802 B
   Component: Türsteuer.FS BRM005 0180 
   Coding: 0032620
   Shop #: WSC 02313 785 00200
   VCID: 20444E03F33D0941C9-FFFE


-------------------------------------------------------------------------------
Address 46: Central Conv.        Labels: 4E0-910-289.lbl
   Part No SW: 4E0 910 289 D    HW: 4E0 907 289 D
   Component: Komfortgeraet   H08 0020 
   Revision: 00200008    Serial number:  W040701230318
   Shop #: WSC 02313 785 00200
   VCID: 2A50AC2B8501C31197-FFFE

   Subsystem 1 - Part No: 4E0 907 719
   Component: Neigungssensor  H05 0020


-------------------------------------------------------------------------------
Address 47: Sound System
Cannot be reached

-------------------------------------------------------------------------------
Address 4F: Centr. Electr. II
Cannot be reached

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass.
Cannot be reached

-------------------------------------------------------------------------------
Address 53: Parking Brake        Labels: 4E0-910-801.clb
   Part No: 4E0 910 801 D
   Component: EPB  A4EC0230   H03 0230 
   Revision: --H03---   
   Coding: 0000731
   Shop #: WSC 00200 207 83323
   VCID: 20444E03F33D0941C9-FFFE


-------------------------------------------------------------------------------
Address 55: Headlight Range
Cannot be reached

-------------------------------------------------------------------------------
Address 56: Radio        Labels: 4E0-910-541.lbl
   Part No SW: 4E0 910 541 Q    HW: 4E0 035 541 S
   Component: TUNER EU/US/RDW H42 0620 
   Revision: 00000000    Serial number: 396A3077558599
   Shop #: WSC 02313 785 00200
   VCID: 2E58A03BB9E9AF314B-FFFE


-------------------------------------------------------------------------------
Address 57: TV Tuner
Cannot be reached

-------------------------------------------------------------------------------
Address 61: Battery Regul.
Cannot be reached

-------------------------------------------------------------------------------
Address 62: Door, Rear Left
Cannot be reached

-------------------------------------------------------------------------------
Address 65: Tire Pressure
Cannot be reached

-------------------------------------------------------------------------------
Address 67: Voice Control
Cannot be reached

-------------------------------------------------------------------------------
Address 6C: Back-up Cam.
Cannot be reached

-------------------------------------------------------------------------------
Address 72: Door, Rear Right
Cannot be reached

-------------------------------------------------------------------------------
Address 76: Park Assist
Cannot be reached

-------------------------------------------------------------------------------
Address 77: Telephone
Cannot be reached

End-------------------------(Elapsed Time: 09:31)--------------------------
 
   #7  
Uwe

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S8gr said:
I noticed Adress 19 CAN GATEWAY malfunction 0010, does that explain if something is wrong with the cable or the Audi’s female receptacle?
Click to expand...
No, not really, especially since the scan doesn't show all the data from the Gateway (like the fault codes).

What do you if you go straight to the Gateway instead of doing an Auto-Scan?

-Uwe-
 
   #8  
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Uwe said:
No, not really, especially since the scan doesn't show all the data from the Gateway (like the fault codes).

What do you if you go straight to the Gateway instead of doing an Auto-Scan?

-Uwe-
Click to expand...
It seems trying to connect, as there is a symbol like a period turning next to PROTOCOL CAN, nothing happens, but the led blinks green/red. If I 'close controller go back' the led goes steady green
 
   #9  
Boki Ar

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Do you have someone nearby to borrow an original Hex Can or V2 or Hex Net and try it on the same car, with the same computer?
 
   #10  
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Boki Ar said:
Do you have someone nearby to borrow an original Hex Can or V2 or Hex Net and try it on the same car, with the same computer?
Click to expand...

Unfortunately not that I know of in my country
 
   #11  
Santos

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S8gr said:
Freeze Frame: RPM: 0 /min
Load: 0.0 %
Speed: 0.0 km/h
Temperature: 91.0°C
Temperature: 40.0°C
Absolute Pres.: 980.0 mbar
Voltage: 12.065 V
Click to expand...

Are you scanning the car with the engine running? Modules might be shutting down to conserve power.
 
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No, engine not running
 
   #13  
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Uwe said:
I would try it both on a different car and a different computer (one at a time), for process of elimination. If neither changes the behavior, then you know it's the HEX+CAN itself.

-Uwe-
Click to expand...
Hi again, I managed to test my HEX-CAN using my own plus another pc on an A1 and then on a A3 and in both instances it worked with no problem, so the HEX-CAN is good!

Is the receptacle on my car broken, or something further inside the car wrong?

A few months ago, the AUDI dealer put on a new set of air struts, so he surely had access back then with Audi diagnostics.

Is there a chance he has 'blocked' or done something that does not allow the VCDS to access the controls?

Any ideas will be appreciated!
 
   #14  
Uwe

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S8gr said:
Is the receptacle on my car broken, or something further inside the car wrong?
Click to expand...
I would start with a visual inspection of the OBD-II socket.

-Uwe-
 
   #15  
Bruce

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S8gr said:
I managed to test my HEX-CAN using my own plus another pc on an A1 and then on a A3 and in both instances it worked with no problem, so the HEX-CAN is good!
Click to expand...
So that actually tells us the HEX+CAN is working properly as is the install of VCDS. The issue lays with the car.
S8gr said:
Is the receptacle on my car broken, or something further inside the car wrong?
Click to expand...
Did you inspect it? If you take your HEX+CAN and wiggle it in the socket, do you get different results? Did you inspect the pins to make sure none have been damaged? Did you inspect the wires to see if there is any damage there?

It is also possible that wiring in the vehicle and/or control modules are messing up the communications in the vehicle.
S8gr said:
Is there a chance he has 'blocked' or done something that does not allow the VCDS to access the controls?
Click to expand...
Unlikely for we know of no means to block control modules. Was anyone playing around in the car before all this happened? That is, was anyone trying to recode the CAN gateway? Seems the communications between modules has shut down. Did someone recode the CAN gateway and now it is not talking to all the devices connected to it?
 
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