- Joined
- Nov 16, 2019
- Messages
- 7
- Reaction score
- 6
- Location
- Michigan, USA
- VCDS Serial number
- C?ID=206992
Hello,
When I purchase my first HEX+CAN adapter in 2014 and paid $350 for it, I purchased it with good faith that I will have the tool for many years to come. I am not a repair shop but someone who occasionally help friends who have VWs to troubleshoot the issues and VCDS is a very handy tool. VCDS was used probably handful of times.
I dont have any VW / Audi vehicles that are 2019 or newer but reading the installation notes for the new software made me realize that my current tool is no longer being supported and Ross-Tech is advertising upgrade to the new version (Talking about the hardware). I have used the current HEX+CAN for the period of 5 years (closing with the year 2019), yet it is called Legacy? One of the upgrade options it to return my old tool and re-purchase a new one for $399.
So my main point and question is I want assurance that the new HEX tool will be supported for at least 10 years. Also if something happens and lets say your servers go down or Ross Tech ever goes out of business (Not that I am wishing that), I want to be able to still use the tool obviously on older vehicles. I believe my current HEX+CAN will always work on any laptop with VCDS software lets say dated from 2018, even 20 years from now.
I have seen too many tools on the market that require connections to the server of the manufacturer and the ugly truth is that if manufacturer ever goes out of business all of the people that purchased it are out of luck as they will no longer be able to use those tools. Obviously at that point manufacturer does not care as they dont exist. I have interest to protect my investment.
I used to say to so many people that spending my $350 on VCDS is the best investment I have ever made in a automotive tool, but I am not sure if I can still say that considering the limitations.
Could you please comment and explain my points. Also what was the reason the new VCDS and HEX+CAN is not working on post 2018 vehicles? It is just my honest opinion.
When I purchase my first HEX+CAN adapter in 2014 and paid $350 for it, I purchased it with good faith that I will have the tool for many years to come. I am not a repair shop but someone who occasionally help friends who have VWs to troubleshoot the issues and VCDS is a very handy tool. VCDS was used probably handful of times.
I dont have any VW / Audi vehicles that are 2019 or newer but reading the installation notes for the new software made me realize that my current tool is no longer being supported and Ross-Tech is advertising upgrade to the new version (Talking about the hardware). I have used the current HEX+CAN for the period of 5 years (closing with the year 2019), yet it is called Legacy? One of the upgrade options it to return my old tool and re-purchase a new one for $399.
So my main point and question is I want assurance that the new HEX tool will be supported for at least 10 years. Also if something happens and lets say your servers go down or Ross Tech ever goes out of business (Not that I am wishing that), I want to be able to still use the tool obviously on older vehicles. I believe my current HEX+CAN will always work on any laptop with VCDS software lets say dated from 2018, even 20 years from now.
I have seen too many tools on the market that require connections to the server of the manufacturer and the ugly truth is that if manufacturer ever goes out of business all of the people that purchased it are out of luck as they will no longer be able to use those tools. Obviously at that point manufacturer does not care as they dont exist. I have interest to protect my investment.
I used to say to so many people that spending my $350 on VCDS is the best investment I have ever made in a automotive tool, but I am not sure if I can still say that considering the limitations.
Could you please comment and explain my points. Also what was the reason the new VCDS and HEX+CAN is not working on post 2018 vehicles? It is just my honest opinion.
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