i have heard about this issue with laptops being plugged in causing mains issue but dint know it was a 240v 'thing'. Could it be a one off case where a laptop was/is plugged into the mains and it developed an internal fault causing mains leakage back towards the usb port and hence to the vehicle? Or am i on a different page altogether?
We see it more in 230V markets than in 120V markets, but I don't think it's exclusively a 230V or 50Hz thing.
Let me see if I can explain this in detail:
A car by itself is intrinsically "floating"; it has no ground reference because the only contact it has with ground is through its tires, which are quite high in resistance. This may change when a charger is attached. Now there's at least the possibility that the charger will give the car low resistance connection to something external. If so, we hope that reference is earth/ground.
A laptop by itself is also floating. It's air-gapped and running from its internal battery. But when you use an external power supply (or if you're using a "desktop" PC that has no battery), there's a good chance that the computer's "ground" will have a low-resistance connection to something external; hopefully earth/ground.
When both the car's ground and the computer's ground have low-resistance paths to something external, it is critical that the external things are at the same voltage potential. If they are at different potentials and you connect something (like a diagnostic interface) between the car and the computer current will flow. If the potential difference is substantial, the current flowing will be too and may cause damage. This is called a
ground loop.
In the real world of our experience, it occurs most often when someone uses a cheap 12V power adapter for their laptop that incorrectly puts the laptop's ground at some DC potential different than the car's ground. See
this ancient page on our site. However, we've also seen it at least once with a cheap charger and a computer that was plugged into an AC outlet, and that was in Canada (120V/60Hz).
I suspect the only reason we see this more in 230V markets is that people there (especially east of the old iron curtain) tend to buy cheap chargers.