I see nothing in our customer records under the e-mail you used to join the forum, and the serial number you provided when you joined the forum appears to belong to someone else....?Is this where i go to get fully verified?
-Uwe-
I see nothing in our customer records under the e-mail you used to join the forum, and the serial number you provided when you joined the forum appears to belong to someone else....?Is this where i go to get fully verified?
Can i send you a message? i might have used a different email for the forumI see nothing in our customer records under the e-mail you used to join the forum, and the serial number you provided when you joined the forum appears to belong to someone else....?
-Uwe-
Details are in the very first post of this thread.What do I need to submit to become verified?
I bought mine but didn't include the info in the signup, didnt realize it was necessary, now I have no option to add it should I shoot an email?If your status is something other than a "Verified" user, that means we could not find you in our customer records when you joined the forum. This could be due to one of following:
1) You didn't give us enough information. Perhaps you didn't provide a serial number, or maybe you're using a different e-mail address than when you bought your system. If you bought your system directly from Ross-Tech, you should be in our records. In that case, please e-mail us (Sales@Ross-Tech.com) and we'll look into it.
2) You bought your VCDS system from one of our resellers and you haven't registered the product with Ross-Tech yet. In that case you are not in our customer records, and can't get verified until after you do register.
3) You bought a second-hand system and aren't eligible for support. You can still post in the New User section of the forum, but you won't get posting access to most of the rest of the forum unless/until you elect to transfer ownership of that system into your name. You can do that here at a cost of $99.
- If you have one of our older interfaces (anything other than a HEX-NET or HEX-V2) then please fill out this form -- it's free! Also, please put "Please check my forum status" in the 'Notes or Special Instructions' field of the form.
- If you have a HEX-NET, please register it as described in the video in this post.
- If you have a HEX-V2, please register it as described in the video in this post.
4) You bought an illegally pirated VCDS system. In that case, you're not really welcome here unless/until you decide to buy a real one.
-Uwe-
where did you buy it?I bought mine but didn't include the info in the signup,
definitely #1, I didnt fill out those clauses because I was too lazy to grab my cable, I didnt realize it was necessary. I purchased mine from Ross-Tech directly a couple years agowhere did you buy it?
What category above (1 ,2,3,4) do you believe is closest to your situation?
Interesting, because none of the info you provided matches data from the person who purchased the cable you e-mailed a picture of. In addition, your incessant use of various VPN exit points makes me think you're hiding something, and that's why your posts have been queued for moderation before being visible.I purchased mine from Ross-Tech directly a couple years ago
It seems that's no longer necessary.What is the number or (maybe) better post the interface photo here.
definitely #1, I didnt fill out those clauses because I was too lazy to grab my cable
OK, I found you. You joined the forum a few days before you became a registered user. Now:thanks
Hey ive sent an email as well, still havent gotten verified. I need some help from people experienced with VCDS so hoping to get verified asap. thanksOK, I found you. You joined the forum a few days before you became a registered user. Now:
-Uwe-
just saw this reply. I do use a vpn regularly for my computer use. This is normal practice in the IT world, but I am the one who purchased the cable. Again, when signing up for this forum I did not realize that the forum credentials would be important to verifying my account so I made up a username. Regardless I can provide any information that is necessary, I am a long time customer of ross-tech since my first audi, the A7 now I have an S6 and I am still using VCDS, my cable has never been sold and I am the original purchaserInteresting, because none of the info you provided matches data from the person who purchased the cable you e-mailed a picture of. In addition, your incessant use of various VPN exit points makes me think you're hiding something, and that's why your posts have been queued for moderation before being visible.
-Uwe-
And it has been answered. We cannot find either the e-mail address or your name in our customer records. Please e-mail us the serial number shown on the About screen in your VCDS.Hey ive sent an email as well, still havent gotten verified.
I doubt that e-mail states that you are "Verified". More likely, "registered". But feel free to post the exact text here.I am writing you because still i see this message even that i received email that i am verified .