Sticky How to get Verified

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Boki Ar

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Uwe

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Hi I have bought an original interface after having 2 fake cables lol, since I have already registered on the forum. How do I go about getting verified now?
hyIkMdp.jpg


-Uwe-
 

Jonnie73

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Hey @Uwe Bought my V2 back in may, May have been a reseller but pretty sure I registered it in config however I'm not verified here. Maybe I missed something. Is it possible to check? Thank you.
 

Jonnie73

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Hey @Uwe Bought my V2 back in may, May have been a reseller but pretty sure I registered it in config however I'm not verified here. Maybe I missed something. Is it possible to check? Thank you.
Ah I have realised some of the registration info was not there I.E email! Just submitted this.
 

Uwe

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Ah I have realised some of the registration info was not there I.E email!
What was wrong with your other forum account, created on 2024-06-07, which was Verified already? :rolleyes:
That one matched the re-mail address you originally registered your system under on that same day, unlike this one.
Are you intentionally making things complicated for all of us? ;)

I've merged the the other account into this one, meaning you're Verified. :cool:

-Uwe-
 

Jonnie73

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Ah I have realised some of the registration info was not there I.E email! Just submitted this.
I have reregistered with my email etc so hopefully you can now verify me when you get a moment. Thanks.
 

Jonnie73

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What was wrong with your other forum account, created on 2024-06-07, which was Verified already? :rolleyes:
That one matched the re-mail address you originally registered your system under on that same day, unlike this one.
Are you intentionally making things complicated for all of us? ;)

I've merged the the other account into this one, meaning you're Verified. :cool:

-Uwe-
Hmmm I guess there was nothing wrong then. apologies I may have done something else! I didn't have a verified flag on my profile so thought that it needed doing.

Thanks very much for the verification.
 

liverpoolphil

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first post great group - just updated my serial number on my profile :thumbs:
 

SFDD

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Not sure how to associate my existing forum account with Hex-v2 registration

Tried the "cloud options" that I figured were related but the email in this forum profile matches the registration. Do I just have to wait for something to sync?
 
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Uwe

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Do I just have to wait for something to sync?
Nah, when you join the forum well before we have you in our customer records, as you did, then you have to bring it to our attention. You've done that now, so:

hyIkMdp.jpg


-Uwe-
 

SFDD

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Cheers Uwe thank you.
 

PowerNoob

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Hello Mr Admin (Uwe). Firstly, how are you? I have been given a HEX + CAN by a good friend who I was an Apprentince for. is it possible to be verified still? I appreciate your time and help.
 

Uwe

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I have been given a HEX + CAN by a good friend who I was an Apprentince for. is it possible to be verified still?
It's 9 years old, but since it was never registered with us, if you submit a registration request as described in the first post of this thread, it will probably go through.

-Uwe-
 

PowerNoob

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Thank you very much for the info and quick response, I will get on that now. I appreciate your time.
 

Remie Evensen

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If your status is something other than a "Verified" user, that means we could not find you in our customer records when you joined the forum. This could be due to one of following:

1) You didn't give us enough information. Perhaps you didn't provide a serial number, or maybe you're using a different e-mail address than when you bought your system. If you bought your system directly from Ross-Tech, you should be in our records. In that case, please e-mail us (Sales@Ross-Tech.com) and we'll look into it.

2) You bought your VCDS system from one of our resellers and you haven't registered the product with Ross-Tech yet. In that case you are not in our customer records, and can't get verified until after you do register.
  • If you have one of our older interfaces (anything other than a HEX-NET or HEX-V2) then please fill out this form -- it's free! Also, please put "Please check my forum status" in the 'Notes or Special Instructions' field of the form.
  • If you have a HEX-NET, please register it as described in the video in this post.
  • If you have a HEX-V2, please register it as described in the video in this post.
3) You bought a second-hand system and aren't eligible for support. You can still post in the New User section of the forum, but you won't get posting access to most of the rest of the forum unless/until you elect to transfer ownership of that system into your name. You can do that here at a cost of $99.

4) You bought an illegally pirated VCDS system. In that case, you're not really welcome here unless/until you decide to buy a real one. :thanks:

-Uwe-
Hello, new user here.
My uncle is the one that brought the Rosstech HEXv2, is it possible to get verified if i provide his email somewhere?
 

Uwe

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My uncle is the one that brought the Rosstech HEXv2,
Sounds like you are in Category 3). But don't let that dissuade you from posting in the sections that are open to you.

-Uwe-
 

Remie Evensen

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Sounds like you are in Category 3). But don't let that dissuade you from posting in the sections that are open to you.

-Uwe-
Oh, okai, then i understand, so its not 3 licenses in this device. I thought we got one ourself when we bought it, hehe ;) oh well, i will try to post my problem in one of those forums then i see if i can get some help there.
Thank you for information, very helpful ;)
 
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