How to get Verified

   #921  

Uwe

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Is this where i go to get fully verified?
I see nothing in our customer records under the e-mail you used to join the forum, and the serial number you provided when you joined the forum appears to belong to someone else....?

-Uwe-
 
   #922  

-Hostile-

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I see nothing in our customer records under the e-mail you used to join the forum, and the serial number you provided when you joined the forum appears to belong to someone else....?

-Uwe-
Can i send you a message? i might have used a different email for the forum
 
   #923  

Sand Bag

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Hello, apparently I'm still unverified. What do I need to submit to become verified?
 
   #924  

Uwe

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   #925  

boostboy

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If your status is something other than a "Verified" user, that means we could not find you in our customer records when you joined the forum. This could be due to one of following:

1) You didn't give us enough information. Perhaps you didn't provide a serial number, or maybe you're using a different e-mail address than when you bought your system. If you bought your system directly from Ross-Tech, you should be in our records. In that case, please e-mail us (Sales@Ross-Tech.com) and we'll look into it.

2) You bought your VCDS system from one of our resellers and you haven't registered the product with Ross-Tech yet. In that case you are not in our customer records, and can't get verified until after you do register.
  • If you have one of our older interfaces (anything other than a HEX-NET or HEX-V2) then please fill out this form -- it's free! Also, please put "Please check my forum status" in the 'Notes or Special Instructions' field of the form.
  • If you have a HEX-NET, please register it as described in the video in this post.
  • If you have a HEX-V2, please register it as described in the video in this post.
3) You bought a second-hand system and aren't eligible for support. You can still post in the New User section of the forum, but you won't get posting access to most of the rest of the forum unless/until you elect to transfer ownership of that system into your name. You can do that here at a cost of $99.

4) You bought an illegally pirated VCDS system. In that case, you're not really welcome here unless/until you decide to buy a real one. :thanks:

-Uwe-
I bought mine but didn't include the info in the signup, didnt realize it was necessary, now I have no option to add it should I shoot an email?
 
   #926  

stefdds

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I bought mine but didn't include the info in the signup,
where did you buy it?

What category above (1 ,2,3,4) do you believe is closest to your situation?
 
   #927  

boostboy

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where did you buy it?

What category above (1 ,2,3,4) do you believe is closest to your situation?
definitely #1, I didnt fill out those clauses because I was too lazy to grab my cable, I didnt realize it was necessary. I purchased mine from Ross-Tech directly a couple years ago
 
   #928  

stefdds

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I would send them a email with all the necessary information , as you mentioned above, sales@ross-tech.com .
That process is all manually done, so it may take a day or two ; but you should be fine.
 
   #929  

Antpngl2

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Hi, I just submitted the form, but my interface does not have any short serial, instead, it has a serial number that I provided under the "Certificate Number:" input field. Cheers
 
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   #930  

Boki Ar

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What is the number or (maybe) better post the interface photo here.
 
   #931  

Uwe

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I purchased mine from Ross-Tech directly a couple years ago
Interesting, because none of the info you provided matches data from the person who purchased the cable you e-mailed a picture of. In addition, your incessant use of various VPN exit points makes me think you're hiding something, and that's why your posts have been queued for moderation before being visible.

-Uwe-
 
   #932  

Uwe

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   #933  

stefdds

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definitely #1, I didnt fill out those clauses because I was too lazy to grab my cable

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   #934  

cristian.vrz

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hello i sent an email to the address indicated for verification
thanks
 
   #936  

boostboy

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OK, I found you. You joined the forum a few days before you became a registered user. Now:

hyIkMdp.jpg


-Uwe-
Hey ive sent an email as well, still havent gotten verified. I need some help from people experienced with VCDS so hoping to get verified asap. thanks
 
   #937  

boostboy

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Interesting, because none of the info you provided matches data from the person who purchased the cable you e-mailed a picture of. In addition, your incessant use of various VPN exit points makes me think you're hiding something, and that's why your posts have been queued for moderation before being visible.

-Uwe-
just saw this reply. I do use a vpn regularly for my computer use. This is normal practice in the IT world, but I am the one who purchased the cable. Again, when signing up for this forum I did not realize that the forum credentials would be important to verifying my account so I made up a username. Regardless I can provide any information that is necessary, I am a long time customer of ross-tech since my first audi, the A7 now I have an S6 and I am still using VCDS, my cable has never been sold and I am the original purchaser
 
   #938  

ivorocio

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Hi Uwe.
I am writing you because still i see this message even that i received email that i am verified . This is the message that i see above: our registration is currently under review. During this process you will not be able to create a thread. Verification is processed by a human and may take up to one business day.

Please help me .
Thank you
Have a nice day

Ivo Simjanoski
 
   #939  

Uwe

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Hey ive sent an email as well, still havent gotten verified.
And it has been answered. We cannot find either the e-mail address or your name in our customer records. Please e-mail us the serial number shown on the About screen in your VCDS.

-Uwe-
 
   #940  

Uwe

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I am writing you because still i see this message even that i received email that i am verified .
I doubt that e-mail states that you are "Verified". More likely, "registered". But feel free to post the exact text here.

In any case, we have nobody matching either your name or your e-mail address in our customer records. Please see the first post of this thread.

-Uwe-
 
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