20.12.0 not loading

   #1  

Mike@Gendan

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We've updated several PCs to 20.12.0 here this morning, but on one (mine of course) it installs but then won't open.
if you launch the software the focus changes for a second, then changes back and nothing opens. Doesn't even appear in Task Manager.

Tried rebooting, reinstalling, uninstalling and reinstalling again to no avail.
If I uninstall and reinstall 20.4.2 that loads fine, which makes me think it's not purely down to my machine (Core i5 4th gen, 8GB RAM, Win 19 2004)

Anyone else seen this?
 
   #2  

TBAx

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Looks okay for me. Maybe an Intrusion Prevention application killing VCDS on startup?
 
   #3  

Mike@Gendan

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Issue now reproduced on a 2nd PC :(
 
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   #4  

Uwe

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   #5  

Mike@Gendan

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What nannyware in installed on these PCs?

-Uwe-
Webroot SecureAnywhere is installed on both the working ones and non-working ones
 
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Uwe

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All 64 bit machines so far.
You still have the option to install the 32-bit EXE.

But before I tried that, I would really try to find out whether Webroot is the cause of your issue. It is possible that the machines that exhibit the problem are using a different malware database than the ones that aren't. If it's like most such products, it should have an option to ignore certain files or folders.

-Uwe-
 
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Mike@Gendan

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Hmm, does indeed look to be a rogue Webroot update.

The PC that was working now isn't either.

Just uninstalled it on my PC and now VCDS loads.
 
   #10  

AINils

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Installed on Office surface and also my own Workshop Lenovo Thinkpad. All run Windows x64 with Windows defender. No problems
 
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PetrolDave

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Installed and running fine on two PCs both running Malwarebytes Premium and Avast Antivirus - one running Windows 8.1 Pro 64bit and the other Windows 10 Pro 64bit.
 
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   #12  

cschmitz20

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We've updated several PCs to 20.12.0 here this morning, but on one (mine of course) it installs but then won't open.
if you launch the software the focus changes for a second, then changes back and nothing opens. Doesn't even appear in Task Manager.

Tried rebooting, reinstalling, uninstalling and reinstalling again to no avail.
If I uninstall and reinstall 20.4.2 that loads fine, which makes me think it's not purely down to my machine (Core i5 4th gen, 8GB RAM, Win 19 2004)

Anyone else seen this?
Yep was working fine till this update. Now it wont work.?
 
   #13  

cschmitz20

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Wont load with recent update? What gives?
 
   #14  

cschmitz20

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Keep telling me i need a firmware update but wont connect to wifi to update??
 
   #15  

cschmitz20

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Can i just go back to what was prior?
 
   #16  

Dana

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@cschmitz20 If you are receiving a Firmware Update Required message box it sounds like VCDS 20.12 is working. Are you having issues where the VCIConfig utility doesn't identify the interface from the Select Interface drop-down menu at the top possibly?


Also, let us know if you have a HEX-NET or a HEX-V2.
 
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   #17  

cschmitz20

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It wont connect to wifi to make the update.
 
   #18  

cschmitz20

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All good now. Thanks for the video
 
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