VCDS HEX-NET RMA / Forumspost - "Could not find the page you were looking for. Copy

   #1  

bytelight

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VCDS HEX-NET RMA / Forumspost - "Could not find the page you were looking for. Copy

Dear Forum.

I am here for looking for advise as me HEX-NET suddenly stopped to be reachable through WiFi on ip 192.169.0.1and print error code -11 when trying to update firmware.

--> i need to know, if this can be fixed by my own or will be ab RMA possible ?


Error Code in Safari Browser (VCDS App) : "Could not find the page you were looking for. Copyright (c) HEX Microsystems (Pty) Ltd. 2013."/ The device is also beeping very loud 3 times, again and again.

Actions done
- Try to use HEX-NET cabled with Laptop/Surface --> Adpater working with VCDS Software
- Factory Reset of Adapter through pushing red button 45sec --> no change

Error Code Update Firmware in VCDS : "Error code -11"

Actions done
Retry on different OS and VCDS Installations, cables, OS settings ect --> Result : no change, always same error code
Factory Reset of Adapter through pushing red button 45sec --> no change
Similar Thread in VCDS resulted in RMA's e.g. https://forums.ross-tech.com/showthread.php?6026-Hex-Net-Mobile-fails-to-load

Best Regards
Kai


VCDS Release 20.4.2
several OS used :
Windows 10 Release 2004 on PC
Windows 10 Release 2004 on Microsoft Surface
legacy Windows 7
ipad , iphone ect..


OVERVIEW :

HN1-004469
CB: 0.4513
FW: 0.256
SSID: HN1-004469
IP: 192.168.0.1
MODE: AP
Security: None
MAC: 00:1E:C0:12:71:B7
Unit registered
VINs Stored: 2


UPDATE :

CB: 0.4513
FW: 0.256
CFB: 0.10
BL: 0.28
DS: 00000000
DS: 00000046


PORT TEST :


Port Status : OK
Interface : Found!
Type: HEX-NET
Version:
CB: 0.4513.4
FW: 0.256
WiFi: 310C
Status : Questionable
CAN: Testing K1: NO POWER, K2: NO POWER
VBat: 0,01V, Vlgn: 0.02V
VIN(s) used: 2/10
 
   #2  

Uwe

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Sounds like the SD card has failed and should be replaced. It needs to be specially formatted and initialized. Contact your local distributor to see if they have one in stock (in principle they should). If not, we can get one in the mail to you next week.

-Uwe-
 
   #3  

bytelight

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Thanks Uwe for the response !
 
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