Ancient HEX-NET update - mobile "internal server error"

   #1  

Wierzbickimc

Verified VCDS User
Verified
Joined
Apr 12, 2020
Messages
2
Reaction score
2
Location
Richmond, VA, USA
VCDS Serial number
C?ID=212249
Hi all,

I've been using my Hexnet (serial number 813) since I bought it new many years ago. Always in access point mode mobile since where I work on my cars has poor wifi and generally I'm just reading and clearing codes on my Mk3 golf and Audi 200.

Recently I've bought a mk7.5 golf sportwagen that I'd like to change some things on (stereo sound control while car in motion, etc.) and for the first time have started playing with infrastructure mode.

I think I understand the update process, but keep getting "Internal server error, try again" when I try to do the mobile update. My CB is too old to use either of the the config tool. I've tried doing the mobile update several times yesterday with multiple devices with the same result. The config tool sees the device fine and finds updates without issue (other than it can't install them do to device age).

Any help would be appreciated.

CB 0.4016
FW 0.176
CFB 0.8
BL 0.24
DS 000000

Thanks,
Michael
 
   #3  

Wierzbickimc

Verified VCDS User
Verified
Joined
Apr 12, 2020
Messages
2
Reaction score
2
Location
Richmond, VA, USA
VCDS Serial number
C?ID=212249
Those were the instructions I followed. I tried it again this evening and got the same error unfortunately.
 
   #4  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
Messages
29,938
Reaction score
21,379
Location
USA
VCDS Serial number
HC100001
Send an e-mail to Support for an RMA. Please include a link to this thread.

-Uwe-
 
   #5  

Dana

Administrator
Staff member
Joined
Jan 29, 2014
Messages
4,272
Reaction score
6,246
Location
United States
Hi Michael,

I replied to your e-mail with the RMA number and instructions.

Best,
Dana

RET?ID=6511
 
  • Like
Reactions: Uwe
Top