Function not supported by gateway

   #1  

samridh

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My car just came back from Audi service center after service and i found they have deleted all the tweaks done by me and restore it to original so i tried to do all that again but as i connected vcds its coming Function not supported by gateway. Please help what could be the reason before this i have used same laptop same cable on same car never had this issue.
 
   #2  

Santos

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What kind of car? What version of VCDS? Is the key on in the ignition? What color are the LEDs on the interface cable?
 
   #3  

samridh

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Audi A6 c7 2018 petrol, VCDS 19.6.2, yes it’s in ignition, green blink on cable.
 
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Uwe

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Green LED just means it has power on Vbatt (pin 16 of the diagnostic connector).

[Options] -> [Test] in VCDS please. Look at the last line: What is the voltage shown by Vign?

If that's less than 11V, your ignition isn't really on. If it's over 11V, try opening the car's hood ("bonnet").

-Uwe-
 
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samridh

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It’s showing 12.5v
 
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samridh

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Have done by opening Bonet also result is same.
 
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Uwe

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What happens if you try to access the Gateway directly?
[Select]
[19-CAN Gateway]

-Uwe-
 
   #8  

samridh

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Same not supported by gateway
 
   #9  

Uwe

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Same not supported by gateway
That doesn't make sense to me.

At what point, exactly, does VCDS say that when you click:
[Select]
[19-CAN Gateway]

-Uwe-
 
   #10  

samridh

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It try 2-3 times then this error comes
 
   #11  

samridh

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Any other scanners are also not working is it possible there may be problem with my OBD.
 
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