Interface not found

   #1  

tech-labs

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Yesterday it was working just fine. Today the interface is not found. When I plug it into USB it blinks green a couple of times and that's it. VCDS doesn't see the interface. Windows shows device unrecognised (vendor/device descriptor failure). Tried with 2 different PC and 3 different cars. Any suggestions?

Edit: I tried rebooting windows, reinstalled vcds, etc. No effect.

Cheers,
Rafal
 
   #2  

PetrolDave

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What type of interface do you have? HEX-CAN, HEX-V2, HEX-NET or something else?

Are you running Windows 10?
 
   #4  

tech-labs

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VCIConfig doesn't see the interface (dropdown list is empty). Windows 10 device manager tells Unknown USB Device "Device Descriptor Request Failed". I tried giving it a rest over the night but no luck.
 
   #5  

Uwe

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Then I suggest you contact the local distributor you purchased it from so he can perform a physical evaluation.

-Uwe-
 
   #6  

tech-labs

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Ok, thanks. I will contact local dealer. Hope they have some capabilities to fix things not only sell :)
 
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