Sticky HEX-NET or HEX-V2 Firmware Update Failed?

[ef1tuning]

I have a HEX-Net tool that i have had for a few years. It failed during a firmware update.

In VCDS selecting USB then TEST. I get:

{
Port status: OK
Interface: Found!
Type: HEX-NET
Version:
CB: 0.4643.5
FW: 1.71
WiFi: 0472
Status: Questionable
CAN: Testing, K1: NO POWER, K2: NO POWER
VBat: 0.01v VIgn: 0.02V
}

However, when i click on config i get the following error

{
Unable to open interface, it may be in use by another program.

If you see this message repeatedly, you may want to try disabling startup programs.
}


OS windows 11. Tried on multiple laptops.
Disabled firewall and virus protection.

lights on the tool are steady yellow with a flashing green light on the right


I have tried via wifi NET of which the test option recognizes port though in config option it fails.

Please advise.

Is there a force firmware update or some way to salvage this?

 

[Uwe]

Is there a force firmware update or some way to salvage this?

Worst case, you send it in. But let's see if @Shaun has any ideas.

-Uwe-

 

[billeuz]

Hi,


I have also problem with "Config". I have installed firmware 24.07 -> Ok

but when I select "Config" there is an error.

https://blogger.googleusercontent.c...2gRmk1oQpxVyRs8N6qA/s4624/20240807_180132.jpg

https://blogger.googleusercontent.c...Ggrwe7mxDprOGJt2L3A/s4624/20240807_180222.jpg


https://blogger.googleusercontent.c...36QvChyphenhyphenuw/s4624/20240807_180141.jpg

Pascal (from France)

 

[Shaun]

This most likely means that another piece of software is grabbing control of the device, some frequent candidates are antivirus and mouse/trackpad software. Try booting the laptop into safe mode with networking and see if the utility works there. If so, then you need to try to disable startup services and see if you can narrow down what piece of software is causing the issue.

 

[billeuz]

Hi,

With old firmware (23) all worked fine!!

 

[Shaun]

Was anything else updated on the PC?

 

[billeuz]

Nothing!!!! Only updated VCDS to 24.

 

[Uwe]

Nothing!!!! Only updated VCDS to 24.

So no Windows updates, no antivirus updates? Why do I find this hard to believe?

Try a using a different PC to update the HEX-NET.

-Uwe-

 

[billeuz]

No hardware added, no softwware added ONLY VCDS to 24.

 

[Shaun]

Have you tried using a different PC to update the interface and get around this issue?

 

[billeuz]

I have no other PC... I search for one...

 

[andrei91gl]

I have hexnet and on 24.7.1 it died, none of 3 pc's recognizes it, literally 8 cables tested. vcds mobile kinda works, but shows critical sd error and prompts for update, which i tried doing and it never ends, the timer constantly goes longer (8-12h remaining) with no progress being made(stuck at 40%)

 

[Shaun]

What does the updates tab in VCIConfig show, have you tried to update like that with PC and interface connected via USB or is it not found by VCIConfig either?

 

[andrei91gl]

To begin with , a few days ago , when i tried to use it I heard that the laptop doesn t prompt a sound when i plugged it into usb.
When I tried to search it in test usb , it prompted this message

Ross tech usb interface not found
USB library version 03.02.07
Interface not found.

The fact is that the leds appeared when plugged it into usb , but no communication , even in device manager it wasn t detected.
I managed to connect to it via VCDS mobile , and tried to update it that way. But always stopped at 40% for hours . After i tried the update , now the leds don't appear anymore when i plug the usb.

I can use it now with vcds mobile , but only powered by the obd of the car. In vciconfig i cannot see it.

 

[Uwe]

The fact is that the leds appeared when plugged it into usb , but no communication , even in device manager it wasn t detected.

Sounds like the USB comms have been damaged by a ground-loop.

-Uwe-

 

[Spacewalker]

Guy, any advice ?Did update on my Hex Net - all is fine , inc Mobile update.
with WiFi connection - I can not connect to 17th and 25th
with USB connection - I can connect them

all other are fine
over WiFi - GW installation list see 17th and 25th with malfunction
Manually type 17 and 25 - still no response
anyway to make a LOG so you can look ?

 

[Uwe]

with WiFi connection - I can not connect to 17th and 25th

AP mode or Infrastucture?

anyway to make a LOG so you can look ?

In VCDS, [Options] -> set Debug Level to 1024 -> [Apply]. Reproduce problem. Check Debug sub-folder. Send DEBUG17 and DEBUG25.DLM files to Support.

-Uwe-

 

[Spacewalker]

Infrastucture mode
mobile phone with WiFi - 15 min still not able to load installation list ......only "redering"...I force close this , but device s/n was recognize at first

with AP mode APP can read cluster data, only no ASAM , but is know well part number
I sent files

 

[Shaun]

Have you tried this with VCDS on a PC? Also if you need ASAM data for mobile, you should try connecting the interface with USB and checking for updates via VCIConfig it should download the rod files.