HEX-NET or HEX-V2 Firmware Update Failed?

   #101  

Deathstar

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Yes, I can see your interface should be getting an update. I believe the problem is on our end. We migrated the update database to new hardware and a newer version of MySQL yesterday, and I've seen a couple of similar reports. So I've tried some updates here myself and get the same thing, "You are up to date" when I can see the interfaces in question clearly are not.

I'm confident this can be fixed, but I don't know what or how long it's going to take to fix it. I would hope we can get it resolved by Monday. A temporary work-around would to to uninstall the VCDS you currently have and install an older one that will work with the firmware currently in your interface. Shoot me a PM if you need help with that.

-Uwe-
I have the exact same issue with the same response as Alex P above,

https://imgur.com/DICm9n6

https://imgur.com/e8EcLLG


I un-installed 19.1 and reinstalled 18.9 and the temporary workaround worked.



On another note, Tank you to Uwe and others that continue to help us in the field with their work on the forums. As a result, I havn't needed to post until now.
 
   #102  

Kandan

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Same thing here (location Germany).
Reinstalled 18.9, too to keep it running...
 
   #103  

Alex P

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Managed to connect to the server this morning and it found the update and proceeded to update the interface just fine,
All seems to be up and running again.
Although I hoped to connect to a 2003 Ford for the generic OBD II diagnostics it would not allow this. I wasn't aware that Ford would be non OBDII compliant.
Many thanks to those who have advised on this issue.
Alex.
 
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   #104  

MoSerg

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We think this is fixed now.

-Uwe-
Hello Uwe
I don't think so :-)
Getting network error... Can't connect port 11000. Test on two computers, removed firewall, put in DMZ... nothing help.
When I returned back to 18.9 or 18.2 - program doesn't see the interface and doesn't give me ability to save config....

Any update on it?
 
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   #105  

Uwe

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Hello Uwe
I don't think so :-)
Getting network error... Can't connect port 11000. Test on two computers, removed firewall, put in DMZ... nothing help.
When I returned back to 18.9 or 18.2 - program doesn't see the interface and doesn't give me ability to save config....

Any update on it?
That would be an entirely different problem. I can verify it exists. Let me see what I can do. Stand by.

-Uwe-
 
   #106  

Uwe

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Quick trip to the office and... It should be working now, at least it is for me.

-Uwe-
 
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   #107  

MoSerg

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Yep. It worked - updated successfully... what a great service. Thanks.
 
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   #108  

hadez16

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Are there any open issues with registration or update servers? German forums report about issues on either registration or updating
 
   #109  

Uwe

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Are there any open issues with registration or update servers? German forums report about issues on either registration or updating
I don't see any obvious problems at this time, nor any gaps in things that happened overnight.

-Uwe-
 
   #110  

charlie_fd

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I also seem to have trouble updating firmware :(

I've been trying form vcds-mobile, the downloading works and the unit reboots but after some time Alert: Update Failed!

The self test and the advanced network test are successful. Tried several times both powerd by USB and by car. Same result ("Update failed" after the hex net reboots)

What can I do ?
 
   #111  

Uwe

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What can I do ?
You could start by telling us what versions it has in it now.

You could also try updating it by connecting it to a PC via USB and using VCIConfig.

-Uwe-
 
   #112  

charlie_fd

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Code:
VCDS-Mobile
Codebase: Dec 17 2018 - 20:28:37


CodeBlock V0.4437
FW version: 0.0
Dataset: 60000055
The PC option is difficult for me (I don't have a PC running windows). If this is the only way I guess i can set a windows virtual PC for this specific task. (I've purchased the HEX-NET interface precisely because I wanted to avoid M$ Windows)
 
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   #113  

Uwe

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OK, I would suppose with the FW at zero, it's going to fail to update via VCDS-Mobile. Find a machine running Windows. Surely you know someone who has one. Put VCIConfig.exe and hidapi.dll on it (you don't need to install VCDS). Then update it via USB. Using a VM is quite tricky, since there is some temporary re-enumeration that happens during the update, which VMs generally won't pass to the guest OS.

-Uwe-
 
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   #114  

charlie_fd

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Code:
VCDS-Mobile
Codebase: Jul 29 2019 - 19:10:03

CodeBlock V0.4513
FW version: 0.256
Dataset: 30000060
Thank you for your support.
 
   #115  

dgripB8.5

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I'm getting "failed to connect to server" error when trying to update firmware on hex net v2. Tried the interface updater in vcds, and the independent one in the program folder. Are there any server issues at your shop?
 
   #116  

Uwe

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Yes, there were some server issues for a while this evening. They should now be resolved.

-Uwe-
 
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