Stand by please; this one may take some "adjusting" on the server...hi everyone !
i have this kind of problem with my hex-v2 after updating vcds 18.9.1 to version 19.6.1
when i connect hex-v2 to my laptop it flashes couple times green led then starts flashing red-yellow-red yellow all the time.
update says my FW version is 0.0 and i cant update it as you can see my screenshots.
everytime when preparing update -> transferring sequence starts again (why?) hex-v2 shuts down and starts again -same like connect it first time to laptop
what can i do to make this work again ?
i allready tried to reinstall vcds several times, tried with 2 other laptops, old vcds version 18.9.1 ,no powersaving for usb port and everything whan i can imagine and read this forum.
cable and software works fine and "like a clock" when i bought it from distributor here in finland april-19
thanks and sorry my bad english
Ref to ST?ID=89826
We made a minor server-side change so please reboot everything and try using VCIConfig to update again. In the event that the update is unsuccessful the following screen shots of VCIConfig would be most helpful:
- After clicking Check for updates
- After clicking Download update
- After the update process is finished (or failed)
- Lastly, one more after Check for updatesYou may need to dismiss several unable to read version errors during this process.
If the update is unsuccessful we are specifically looking to see if VCIConfig shows "No update files received" prior to the transfer looping and/or Version mismatch. At that point we'll have a better grasp on the issue.
On a side note, if you haven't already used another USB wire please try that at some point.
Thanks for the photos. Unfortunately it doesn't look like this can be fixed in the field. I'll contact your distributor with a RA number so you can work with them locally getting that HEX-V2 (10 VIN) replaced under warranty with another unit. If you don't hear from your distributor before the weekend don't hesitate to send an e-mail to Support or bump this thread up.
Edit: Ref to ST?ID=89826, RET?ID=6159 and RMA Number 190829RA1
If you're using that HEX-NET with the Windows version of VCDS, the lack of a DS update does not matter; it's only relevant to VCDS-Mobile.Could you point me in the right direction?
Ross-Tech are investigating the version mismatch error at the moment, as we've reported a couple of cases to them too.Hi...I am having the same problems with the firmware update for my Hex-V2. I have tried 2 computers both with fresh and up to date installs of vcds 19.6.1 x64.I have rebooted my router and tried turning off firewall just for download and still no joy.It says, interface not found and also version mismatch detected I have copied a link with imgur for you to hopefully work out what is happening.....Thank You...
Yes, I can see your interface should be getting an update. I believe the problem is on our end. We migrated the update database to new hardware and a newer version of MySQL yesterday, and I've seen a couple of similar reports. So I've tried some updates here myself and get the same thing, "You are up to date" when I can see the interfaces in question clearly are not.Hi,
Sorry that this is my first post and asking for help at the same time but I seem to be having a similar issue after updating the software to the latest version today, the update went okay on the PC but now it's telling me there's a firmware update available but when I try to update is says all up to date. I have a no communication error when trying to access any modules but it does find the interface when plugged in to the PC using the VCI config
The lead is a HEX-V2 and bought from Gendan in the UK.
I don't seem to be able to post some screenshots of the errors