HEX-NET or HEX-V2 Firmware Update Failed?

   #41  

LostAngel

Verified VCDS User
Verified
Joined
Feb 2, 2018
Messages
10
Reaction score
6
Location
Romania
VCDS Serial number
C?ID=322780
I can not make the interface work!
In overview it shows me that it is registered, VIN unlimited, when I switch to registration, I do not see my saved data.
When I enter the interface, the red light blinks, after the update attempt, blinks green! After removing the interface, everything starts from the beginning. I can only wait for the next CB versions, hopefully .... that the problem will be solved!
I do not know what I could do anymore! I tried including other computers, no results.
 
   #42  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
Messages
30,045
Reaction score
21,451
Location
USA
VCDS Serial number
HC100001
I can not make the interface work!
In overview it shows me that it is registered, VIN unlimited, when I switch to registration, I do not see my saved data.
When I enter the interface, the red light blinks, after the update attempt, blinks green! After removing the interface, everything starts from the beginning. I can only wait for the next CB versions, hopefully .... that the problem will be solved!
I do not know what I could do anymore! I tried including other computers, no results.
Please contact the reseller you bought it from and ask them to exchange it for a new one. Ross-Tech's warranty is one year, and you have had this interface longer than that, but in this case, we would like to see exactly why it is behaving the way you describe, so we will "Good Will" warranty it for the reseller.

I have generated a Return Authorization for the reseller to use: 190528RA4

Please give them a link to this page of this thread, as follows, if they doubt you:
https://forums.ross-tech.com/showthread.php?13306/page5/

-Uwe-
 
   #43  

LostAngel

Verified VCDS User
Verified
Joined
Feb 2, 2018
Messages
10
Reaction score
6
Location
Romania
VCDS Serial number
C?ID=322780
Thank you for your support!
I contacted the seller, we are going to take the necessary steps!
 
   #44  

LostAngel

Verified VCDS User
Verified
Joined
Feb 2, 2018
Messages
10
Reaction score
6
Location
Romania
VCDS Serial number
C?ID=322780
Thank you very much for "Good Will"! Respect Uwe and Ross-tech team!
The new interface has come to me, I'm going to register it!
Thanks to the TCM Turbo România (Dragoș Voinea) team for promptness and quality of service! (reseller)!
 
Last edited:
   #45  

maxime

Verified VCDS User
Verified
Joined
Jun 22, 2019
Messages
9
Reaction score
9
Location
Canada
VCDS Serial number
C?ID=373370
hi everyone ! first post here!

i need help! i can't update my firmware... tried several times... restarted computer, reinstalled vcds... no luck

i purchased my hex-net from a friend and i purchased the license transfer and vin upgrade package but cant put the codes because of the firmware update...

otherwise it work perfectly on my mk6 and mk4... but can't update

 
   #46  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
Messages
30,045
Reaction score
21,451
Location
USA
VCDS Serial number
HC100001
i need help! i can't update my firmware... tried several times... restarted computer, reinstalled vcds... no luck
Actually your firmware is up-to-date. It's only the VCDS-Mobile data that you're having trouble with.

One possibility given the "null device error" I see there is that it's not mounting properly as a mass storage device (this allows VCI-Config to write all the update files for VCDS-Mobile) to the device. That would be some kind of problem with your computer, possibly an anti-virus or other nannyware blocking things. This mounting as a mass-storage device is temporary during DS updates and is only applicable to a HEX-NET, not a HEX-V2 (for others reading this).

If that's not the problem, you could try a hard reset.
  • With the interface powered up (from car or USB, it doesn't matter), press and hold the red button for 45-50 seconds. Use a time piece!
  • When you release the button, you should hear a short confirmation beep.
  • Leave the interface powered up for 5 minutes while it does some house-keeping.
  • Then reboot it by removing all power (car and/or USB) for one minute and try again.

-Uwe-
 
   #47  

maxime

Verified VCDS User
Verified
Joined
Jun 22, 2019
Messages
9
Reaction score
9
Location
Canada
VCDS Serial number
C?ID=373370
wow i feel dumb here... i tried to enter the feat. code again ant it worked!!

now i am waiting to get the registration to my name!

thank you uwe for your time!
 
   #48  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
Messages
30,045
Reaction score
21,451
Location
USA
VCDS Serial number
HC100001
wow i feel dumb here... i tried to enter the feat. code again ant it worked!!
now i am waiting to get the registration to my name!
Reistration code went to your hotmail at 2:13 pm eastern time. If you don't have it yet, check your junk or spam folders.

-Uwe-
 
   #49  

maxime

Verified VCDS User
Verified
Joined
Jun 22, 2019
Messages
9
Reaction score
9
Location
Canada
VCDS Serial number
C?ID=373370
thanks alot!! what a quick service! everything is good now!!

i will defenitely try to be active on this forum!
 
   #50  

GavGTI

Verified VCDS User
Verified
Joined
Nov 6, 2017
Messages
42
Reaction score
18
Location
USA
VCDS Serial number
C?ID=321153
I’ve tried everything in your post and the firmware update fails. It doesn’t recognize the interface. I’m wondering if it’s windows 10 capability issue. Should I try with my window 7 PC?
 
   #51  

GavGTI

Verified VCDS User
Verified
Joined
Nov 6, 2017
Messages
42
Reaction score
18
Location
USA
VCDS Serial number
C?ID=321153
The feat code I did not try, I don’t have that.
 
   #52  

Shaun

Ross-Tech Employee
Ross-Tech Employee
Joined
Jan 29, 2014
Messages
962
Reaction score
1,564
Location
USA
Do you have a screenshot or a description of the error?
 
   #53  

PetrolDave

Verified VCDS User
Verified
Joined
Dec 16, 2014
Messages
3,814
Reaction score
3,815
Location
South Molton, UK
VCDS Serial number
C?ID=1423
I’ve tried everything in your post and the firmware update fails. It doesn’t recognize the interface. I’m wondering if it’s windows 10 capability issue. Should I try with my window 7 PC?
I use a W10 tablet running the Windows 10 Fast Ring Insider builds (early beta versions) with VCDS and can update my HEX-NET with no problems.
 
   #54  

GavGTI

Verified VCDS User
Verified
Joined
Nov 6, 2017
Messages
42
Reaction score
18
Location
USA
VCDS Serial number
C?ID=321153
How can I get the Feature Code so I can finish this firmware update. Thanks
 
   #55  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
Messages
30,045
Reaction score
21,451
Location
USA
VCDS Serial number
HC100001
I’ve tried everything in your post and the firmware update fails. It doesn’t recognize the interface. I’m wondering if it’s windows 10 capability issue. Should I try with my window 7 PC?
There's no general problem with Windows 10, but it can't hurt to try a different PC.

How can I get the Feature Code so I can finish this firmware update. Thanks
There is no feature code for a firmware update. The post you're referring to was more-or-less off-topic in this thread.

-Uwe-
 
   #56  

GavGTI

Verified VCDS User
Verified
Joined
Nov 6, 2017
Messages
42
Reaction score
18
Location
USA
VCDS Serial number
C?ID=321153
would love to show you a screen print can't seem to make that happen. It's telling me that my update is up to date, successful, but when I do the option and test it tells me the interface is not found, I don't get the save button. I did an update on 6/26 and that worked okay. I was surprised to see another date on the 7/2
 
   #57  

Shaun

Ross-Tech Employee
Ross-Tech Employee
Joined
Jan 29, 2014
Messages
962
Reaction score
1,564
Location
USA
Is NET or USB selected in VCDS Options screen? Make sure it matches the way your interface is connected.
 
   #58  

GavGTI

Verified VCDS User
Verified
Joined
Nov 6, 2017
Messages
42
Reaction score
18
Location
USA
VCDS Serial number
C?ID=321153
The USB is selected
 
   #60  

GavGTI

Verified VCDS User
Verified
Joined
Nov 6, 2017
Messages
42
Reaction score
18
Location
USA
VCDS Serial number
C?ID=321153


I'm trying but it might be that I don't have permission to post an image
 
Top