Good question. And if you were using a legitimate version of our product, which you can buy directly from us or from any of our authorized resellers, we'd be happy to help you in the Product Support section of this forum. But until then, sorry, no.
In a private message, hansesa asked me "Any advice for which to buy? That depends very much on what kind(s) of cars you want to use it on. On a 4B, you could use VCDS-Lite with a 3rd-party "dumb" interface, or the full version of VCDS with a KII-USB. However, if you wanted a system that's compatible with newer cars as well, then you'd want a HEX-USB+CAN or even a HEX-NET.