No response from controlier

   #1  

GJC

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Hi everyone,here's the problem.
Plug Hex-Net into 2001 audi tt 1.8t
Lights are green led3 flashing.
Open VCDS 14.2 and click options.
Select net and click test.
Port Test Status ok,Interface found,type Hex-Net,shows my serial #,K1&K2 ok,Bat & Ign volts 12.5.
Click save.
Click select,click engine or any other controller.
After a few seconds Vcds:Init Controller opens and says No Response from controller.
I have tried three different car same thing. ( all cars work fine with cable VCDS)
What should i check next.
 
   #2  

Uwe

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14.2... what's the next digit? Also, is your HEX-NET up-to-date?

-Uwe-
 
   #3  

GJC

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How do I check for updates
14.2.1
 
   #5  

GJC

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Ok little more info.Everything is working fine when i use my Samsung Galaxy tab 3 using the same wireless connection
 
   #6  

Uwe

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That indeed checks for updates to VCDS.

But to check for updates to VCDS-Mobile and the HEX-NET, you have to access VCDS-Mobile via a browser and click [Options] -> [Check for Updates] while the HEX-NET is in infrastructure mode and has access to the internet.

(posted for GJC's benefit, I'm confident Jake knows this)

-Uwe-
 
   #7  

Uwe

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Everything is working fine when i use my Samsung Galaxy tab 3 using the same wireless connection
Sounds like VCDS-Mobile is working, but VCDS isn't. We've seen a couple of instances of that. Seems to be a timeout that shouldn't... Hopefully we'll have a fix for that soon.

-Uwe-
 
   #8  

GJC

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I have checked for updates and there are none needed.
Just tried it again on an 08 r32 and it worked!!!!Went back to try a 01 jetta no response again?,went back to
the R32 and now no response? VCDS cloud works great
 
   #9  

Uwe

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We think we know what's causing this and we're working on it, but it may be next week before there's a fix.

-Uwe-
 
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