Need help! Security Access Error, Controller Refused Key, Error 35

   #1  

KDub808

Verified VCDS User
Verified
Joined
May 29, 2017
Messages
4
Reaction score
0
Location
USA
VCDS Serial number
C?ID=282933
Hi Guys,

My first Ross-Tech post, Yay!

I'm having an issue with my Ross-Tech Hex Net. I bought it about 8 months ago direct from RT so it's fairly new and should be registered (I also just registered it via the VCDS interface, Still haven't got the Finalize email though). I have already used it to scan my 2016 Golf R and do some adaptations a couple months ago. Some of the adaptations required a security code (31347) and the security code used to work. It seems after a firmware update (Or maybe some other reason) the code no longer works. I tried some others found here on the forum as well with no luck. I really need to make some changes and have hit a wall. :(

Some details about my setup :

  • I hook the Hex Net up Via USB Cable

  • I am running windows 10 in "Parallels" on a macbook pro. (This worked in the past, but I'm on a new machine with a new install of win 10, i doubt this is the problem but maybe worth mentioning)

  • VCDS starts up and runs fine

  • Hex Net connects to, and communicates with the car just fine.

  • I am able to scan the car for issues

  • I do work on my car in my parking garage which is under ground with no wifi or cell connection (Not sure if this matters)

  • I moved my car outside my apartment where I was in range of my own WiFi, and the security code still did not work (Not sure if this matters for security access but I saw someone mention connecting to your servers in another post, figured maybe it needed WiFi connectivity?)

  • Maybe worth mentioning... the computer I was using running VCDS that the Hex Net was connected to, was connected to my WiFi, but the VCDS itself was not. I noticed later you can go into settings and connect the Hex Net itself to WiFi.


Any help getting a working Security code is much appreciated!
 
   #2  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
Messages
29,640
Reaction score
21,141
Location
USA
VCDS Serial number
HC100001
What module are you trying to use this security code on? They're specific to the module..

What are you trying to accomplish?

If you're using the full VCDS (as opposed to VCDS-Mobile) an internet connection is not required.

-Uwe-
 
   #3  

welshkaiboy

Verified VCDS User
Verified
Joined
Dec 15, 2016
Messages
79
Reaction score
34
Location
UK
VCDS Serial number
UC153749 (2nd hand)
If its module 09 then I have the same issue on my MK2 2016 Tiguan. SA has never worked, maybe your firmware update has changed it to the same as mine? Odd 31347 works on some 09 and not others.
 
   #4  

DV52

Verified VCDS User
Verified
Joined
May 16, 2014
Messages
3,533
Reaction score
3,926
Location
Melbourne, Australia
VCDS Serial number
C?ID=194404
If its module 09 then I have the same issue on my MK2 2016 Tiguan. SA has never worked, maybe your firmware update has changed it to the same as mine? Odd 31347 works on some 09 and not others.
weshkaiboy: Interesting news! Are you sure that this is a systemic problem? I've changed adaptation channels from the mk2 Tiggy here in the Antipodes (for local forum members) without difficulties and there have been no reports of problems with the SA for the BCM on the Tiggy posts here.

Don
 
   #5  

welshkaiboy

Verified VCDS User
Verified
Joined
Dec 15, 2016
Messages
79
Reaction score
34
Location
UK
VCDS Serial number
UC153749 (2nd hand)
Don, we have discussed this before and I am sure that 31347 does not work (I have tried multiple times). I was making an assumption as the OP did say it did work and now it doesn't after a firmware update.

Trust me I would love 31347 to work as I have lots of 09 coding to do!

This code worked perfect on my MK1 2014 facelift.

Check my scans, you might find the modules are different compared to the ones you have adapted.
 
   #6  

welshkaiboy

Verified VCDS User
Verified
Joined
Dec 15, 2016
Messages
79
Reaction score
34
Location
UK
VCDS Serial number
UC153749 (2nd hand)
Code:
-------------------------------------------------------------------------------
Address 09: Cent. Elect. (J519)       Labels: 5Q0-937-08X-MV1.clb
   Part No SW: 5Q0 937 084 BP    HW: 5Q0 937 084 BP
   Component: BCM MQBAB M+  H32 0212  
   Serial number: 00021524300004
   Coding: 03000946C24102FB0BA44080B11407081080000000000000000000000000
   Shop #: WSC 01357 011 00200
   ASAM Dataset: EV_BCMMQB 016001
   ROD: EV_BCMBOSCH_016_VW37.rod
   VCID: 0733408ABE08F77F4D-8052

   Control Unit For Wiper Motor: 
   Subsystem 1 - Part No SW: 5NC 955 119     HW: 5NC 955 119   Labels: 1KX-955-119.CLB
   Component: 326 RL 160318  033 0372 
   Serial number: 00000001603160301622
   Coding: 0E4DDD

   Rain Light Recognition Sensor: 
   Subsystem 2 - Part No SW: 5Q0 955 547 A    HW: 5Q0 955 547 A  Labels: 5Q0-955-547.CLB
   Component: RLHS  037 0059 
   Serial number: S3Y16M04D21H21M04S13
   Coding: 06A8DD

   Sensor For Anti Theft Alarm System: 
   Subsystem 3 - Part No SW: 5Q0 951 172     HW: 5Q0 951 172 
   Component: Sensor, DWA  005 0316 
   Serial number: 000000000ZY160322AA5

   Alarm horn: 
   Subsystem 4 - Part No SW: 5Q0 951 605 A    HW: 5Q0 951 605 A
   Component: Sirene, DWA  005 0313 
   Serial number: 00000000000065024289

1 Fault Found:
262912 - Sensor for Anti-Theft Alarm System 
          U90EA55 F5 [008] - Alert Emergency Activation Stage 1
          Intermittent - Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 7
                    Fault Frequency: 18
                    Reset counter: 62
                    Mileage: 13200 km
                    Date: 2017.05.27
                    Time: 12:19:17


-------------------------------------------------------------------------------
 
   #7  

KDub808

Verified VCDS User
Verified
Joined
May 29, 2017
Messages
4
Reaction score
0
Location
USA
VCDS Serial number
C?ID=282933
Hi Guys, Thanks for the responses I'm trying to do the LED coding on my 2016 Golf R. Which i believe is : Select Control Module > Electronics 1 (Tab) > 09-Cent. Elect. > Adaptations. But... When I go to make the change it tells me I need to put in the security code, so I go to a different screen to do that and that is when I get the error message.

I'll try to get back out there today to double check my work to make sure it's not user error and maybe record it.
 
   #8  

KDub808

Verified VCDS User
Verified
Joined
May 29, 2017
Messages
4
Reaction score
0
Location
USA
VCDS Serial number
C?ID=282933
Hi Guys, Quick update : I got it working with 31347. Not sure why it decided to work today but it did. The only difference between last time and this time is, last time I just had the ignition on, this time the car was running. Does that make a difference?

Also, there is an "09- Cent. Elect. button under both the "Installed" tab and the "Electronics" tab, are these different or do the buttons go to the same place?

VCDS needs a User Experience designer so bad...
 
   #9  

GaryM

Verified VCDS User
Verified
Joined
Nov 10, 2014
Messages
400
Reaction score
392
Location
Oxford, UK
VCDS Serial number
C?ID=226919
The buttons that appear under the "Installed" tab are controllers that have been marked as installed in your CAN Gateway. So this tab provides easy access to all of the controllers that are installed in your vehicle.

The other tabs are categories of controllers but the buttons that appear under each of these aren't necessarily controllers that are installed in your vehicle. It is just a definitive list of ALL possible controllers. If you try and access a controller that is not present in your vehicle using a button under one of those other tabs then VCDS just won't be able to contact that non-existent controller.

The "09-Cent. Elec." button under the "Installed" tab and the one under the "Electronics" tab both open the same controller.
 
  • Like
Reactions: Uwe
   #10  

welshkaiboy

Verified VCDS User
Verified
Joined
Dec 15, 2016
Messages
79
Reaction score
34
Location
UK
VCDS Serial number
UC153749 (2nd hand)
Hi Guys, Quick update : I got it working with 31347. Not sure why it decided to work today but it did. The only difference between last time and this time is, last time I just had the ignition on, this time the car was running. Does that make a difference?

Also, there is an "09- Cent. Elect. button under both the "Installed" tab and the "Electronics" tab, are these different or do the buttons go to the same place?

VCDS needs a User Experience designer so bad...
I will try the car running as you had exactly the same error I keep getting with the ignition on. I will update.
 
   #11  

KDub808

Verified VCDS User
Verified
Joined
May 29, 2017
Messages
4
Reaction score
0
Location
USA
VCDS Serial number
C?ID=282933
The buttons that appear under the "Installed" tab are controllers that have been marked as installed in your CAN Gateway. So this tab provides easy access to all of the controllers that are installed in your vehicle.

The other tabs are categories of controllers but the buttons that appear under each of these aren't necessarily controllers that are installed in your vehicle. It is just a definitive list of ALL possible controllers. If you try and access a controller that is not present in your vehicle using a button under one of those other tabs then VCDS just won't be able to contact that non-existent controller.

The "09-Cent. Elec." button under the "Installed" tab and the one under the "Electronics" tab both open the same controller.
Thank you Gary!
 
   #12  

welshkaiboy

Verified VCDS User
Verified
Joined
Dec 15, 2016
Messages
79
Reaction score
34
Location
UK
VCDS Serial number
UC153749 (2nd hand)
Having the car running made no difference, still getting the same error.
 
   #13  

ericch

Verified VCDS User
Verified
Joined
Jul 21, 2017
Messages
1
Reaction score
0
Location
Argentina
VCDS Serial number
C?ID=207003
Hello everyone. I have a VW Touareg T2 and I'm trying to get to access security from modul 34 Level Control using code 31564, but I'm having the same problem as you guys! The error is:
"controller refused the key error 35: invalid key"
I'M thinking that maybe, could be
That I'm using the latest version from VCDS, because I'm pretty sure that in the past I was able to get in in the security access..

HELP PLEASE!!!

Pls, see a full scanned from my T2:
Re: Question
EC

Eric Christensen
vie 21/07/2017 07:57 p.m.
Elementos enviados
Para:
support@ross-tech.com;
Evernote
Hello Jef.

The problem that Im having right now is that I want to make some modifications in my suspension to solve a problem and the problem is as follows:

Step 1) Select Control Modul
Step 2) Select modul 34 - Level Control.
Step 3) Security Acces - 16
Step 4) When I put the code 31564 IS WHEN THE PROBLEM APPEARS.
When I put that code, there is an error that does not allow me to get in to Adaptation - 10 to make the modifications. The error is:
"controller refused the key error 35: invalid key"

Please, help me with this... I need to use my Touareg as soon as possible. PLEASE, HELP ME!!!

As you request, see a full scann of my T2:

Code:
Friday,21,July,2017,15:47:21:47886
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
VCDS Version: 17.1.3.0 (x64)
Data version: 20170320 DS267.7
[url]www.Ross-Tech.com[/url]


VIN: WVGCH67L89XXXXXXXX   License Plate: 21.7
Mileage: 118090km-73377mi   Repair Order: 



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: 7L (6N0)
Scan: 01 02 03 05 08 09 15 16 17 19 22 28 32 34 46 55 56 68 76

VIN: WVGCH67L89XXXXXXXX   Mileage: 118090km-73377miles

01-Engine -- Status: Malfunction 0010
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: Malfunction 0010
04-Steering Angle -- Status: OK 0000
05-Acc/Start Auth. -- Status: Malfunction 0010
08-Auto HVAC -- Status: Malfunction 0010
09-Cent. Elect. -- Status: Malfunction 0010
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
22-AWD -- Status: OK 0000
28-HVAC, Rear -- Status: OK 0000
32-Differential Locks -- Status: Malfunction 0010
34-Level Control -- Status: Malfunction 0010
42-Door Elect, Driver -- Status: OK 0000
46-Central Conv. -- Status: Malfunction 0010
52-Door Elect, Pass. -- Status: OK 0000
55-Headlight Range -- Status: OK 0000
56-Radio -- Status: OK 0000
62-Door, Rear Left -- Status: Malfunction 0010
68-Wiper Electr. -- Status: OK 0000
72-Door, Rear Right -- Status: OK 0000
76-Park Assist -- Status: OK 0000
 
-------------------------------------------------------------------------------
Address 01: Engine        Labels: 079-907-560-BAR.clb
   Part No SW: 7L0 907 560 A    HW: 7L0 907 560 
   Component: 4.2l V8/4V          0070  
   Revision: 75H05---    Serial number: VWX3Z0H3771107
   Coding: 04210003590F0560
   Shop #: WSC 03063 985 94024
   VCID: 2F6D15B3BDA6423940-515C

No fault code found.
Readiness: 0110 1101

-------------------------------------------------------------------------------
Address 02: Auto Trans        Labels: 09D-927-750.lbl
   Part No SW: 09D 927 750 HF    HW: 09D 927 750 HF
   Component: AL 750 6A           1409  
   Revision: 00H75000    Serial number:               
   Coding: 0004458
   Shop #: WSC 31414 790 00001
   VCID: 79F9EBEB33625C89AE-515C

No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes        Labels: 7L0-907-379-MK25E1.clb
   Part No SW: 7L0 907 379 P    HW: 7L0 614 517 C
   Component: ESP ALLRAD MK25E1   0304  
   Revision: 00H53001    
   Coding: 0008578
   Shop #: WSC 31414 790 00001
   VCID: 46835017351CE37193-8012

1 Fault Found:
01826 - Sensor for Steering Angle (G85); Supply Voltage Terminal 30 
            000 -  - 
             Freeze Frame:
                    Fault Status: 01100000
                    Fault Priority: 2
                    Fault Frequency: 1
                    Reset counter: 17
                    Mileage: 118092 km
                    Time Indication: 0
                    Date: 2017.06.11
                    Time: 00:43:53

             Freeze Frame:
                    Count: 128
                    Count: 12545
                    Count: 294
                    Count: 5


-------------------------------------------------------------------------------
Address 05: Acc/Start Auth.        Labels: 3D0-909-13x-05.lbl
   Part No SW: 3D0 909 137 F    HW: 3D0 909 137 F
   Component: 2G Kessy            6850  
   Revision: 00H22070    Serial number: VWX3Z0H3771107
   Coding: 0147688
   Shop #: WSC 31414 790 00001
   VCID: 2A5B04A78144271197-807E

   Subsystem 1 - Part No: XXXXXXXXXXX 
   Component: ELV                 XXXX

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC        Labels: 7L6-907-044.clb
   Part No: 7L6 907 044 AH
   Component: CLIMAtronic 2+2     4334  
   Coding: 0021030
   Shop #: WSC 31414 790 00001
   VCID: 7AFBF4E731645791A7-802E

   Subsystem 1 - Part No: 7L6 907 049 F
   Component: CLIMAtronic FOND    0503

1 Fault Found:
02599 - Rear Left Temperature Flap Motor (V313) 
            005 - No or Incorrect Basic Setting / Adaptation

-------------------------------------------------------------------------------
Address 09: Cent. Elect.        Labels: 7Lx-937-049-V2.clb
   Part No SW: 7L6 937 049 AF    HW: 7L6 937 049 AF
   Component: J519                2003  
   Revision: -0004---    Serial number: --------------
   Coding: 600004003B261C000000000000000000
   Shop #: WSC 31414 790 00001
   VCID: 000F860F57B80D41E9-8054

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags        Labels: 7L0-959-655.lbl
   Part No SW: 7L0 959 655     HW: 7L0 959 655 
   Component: J234__36 VW8T       0250  
   Revision: 92012025    Serial number: 0039P005BWVU  
   Coding: 0013110
   Shop #: WSC 31414 790 00001
   VCID: 7AFBF4E731645791A7-802E

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel        Labels: 7L6-953-549.lbl
   Part No: 7L6 953 549 F
   Component: J527                3601  
   Coding: 0010011
   Shop #: WSC 31414 790 00001
   VCID: 428B4C071934DF51BF-8016

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments        Labels: 7L6-920-xxx-7L6.lbl
   Part No SW: 7L6 920 890 B    HW: 7L6 920 890 B
   Component: J285 KOMBI-INST.    8828  
   Revision: KHH06V35    
   Coding: 0006101
   Shop #: WSC 00011 888 96745
   VCID: 377D2DD346F68AF918-8062

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway        Labels: 6N0-909-901-7L.clb
   Part No SW: 6N0 909 901     HW: 7L6 920 890 B
   Component: J533  GW-K-CAN TP20 8828  
   Coding: 7FEAE7A940046002
   Shop #: WSC 00011 888 96745
   VCID: 70EFD6CF63181DC119-8024

No fault code found.

-------------------------------------------------------------------------------
Address 22: AWD        Labels: None
   Part No: 0AD 927 755 BG
   Component: TRANSFERCASE        0126  
   Shop #: WSC 00000 000 00000
   VCID: 0109830B5BB20449E6-515C

No fault code found.

-------------------------------------------------------------------------------
Address 28: HVAC, Rear
Cannot be reached

-------------------------------------------------------------------------------
Address 32: Differential Locks        Labels: None
   Part No: 0AC 927 771 D
   Component: SG-Quersperre       5023  
   Shop #: WSC 00000 000 00000
   VCID: 39792BEB73E29C89EE-515C

No fault code found.

-------------------------------------------------------------------------------
Address 34: Level Control        Labels: 7Lx-907-553-34.clb
   Part No: 7L0 907 553 J
   Component: LUFTFDR.-CDC- 3C3P1 3125  
   Coding: 0015521
   Shop #: WSC 31414 790 00001
   VCID: 3A7B34E771E49791E7-806E

2 Faults Found:
00778 - Steering Angle Sensor (G85) 
            000 -  - 
00311 - Tire Filling Connection 
            008 - Implausible Signal

-------------------------------------------------------------------------------
Address 46: Central Conv.        Labels: 7L0-959-933.lbl
   Part No: 7L6 959 933 A
   Component: 22 HSG              0601  
   Coding: 0000081
   Shop #: WSC 31414 790 00001
   VCID: 408F460F1038CD41A9-4B02

   Subsystem 1 - Part No: 7L0 959 701 P
   Component: Tuersteuergeraet FS 6304

   Subsystem 2 - Part No: 7L0 959 702 P
   Component: Tuersteuergeraet BF 6304

   Subsystem 3 - Part No: 7L0 959 703 D
   Component: Tuersteuergeraet HL 0201

   Subsystem 4 - Part No: 7L0 959 704 D
   Component: Tuersteuergeraet HR 0201

   Subsystem 5 - Part No: 7L0 907 719 A
   Component:    Neigungssensor   0020

   Subsystem 6 - Part No: 7L6 951 171 B
   Component:    Innenraumsensor  0020

No fault code found.

-------------------------------------------------------------------------------
Address 55: Headlight Range        Labels: 7L6-907-357-A.lbl
   Part No SW: 7L6 907 357 A    HW: 7L6 907 357 A
   Component: AFS-Steuergeraet    0001  
   Revision:   H02       Serial number:               
   Coding: 1288323
   Shop #: WSC 31414 790 00001
   VCID: 39792BEB74E29C89EE-806C

   Subsystem 1 - Part No: 7L6 941 329 B  Labels: 3D0-941-329.CLB
   Component: AFS-Lst.-Modul l    S002  
   Coding: 00000019

   Subsystem 2 - Part No: 7L6 941 329 B  Labels: 3D0-941-329.CLB
   Component: AFS-Lst.-Modul r    S002  
   Coding: 00000019

No fault code found.

-------------------------------------------------------------------------------
Address 56: Radio        Labels: 7L6-035-180-56.lbl
   Part No SW: 7L6 035 180 C    HW: 7L6 035 180 C
   Component: Radio DE2           0008  
   Revision: 00006000    Serial number: VWZ4Z4HN019068
   Coding: 0001402
   Shop #: WSC 31414 790 00001
   VCID: 2D510FBBB4AA302972-8078

No fault code found.

-------------------------------------------------------------------------------
Address 68: Wiper Electr.        Labels: 7L0-955-119-V2.clb
   Part No: 7L6 955 119 B
   Component: J400__ Front Wiper  5301  
   Coding: 0001397
   Shop #: WSC 31414 790 00001
   VCID: 39792BEB70E29C89EE-806C

   Subsystem 2 - Part No: 1K0 955 559 AH  Labels: 1K0-955-559-AG.CLB
   Component: RLS     050608 054  0402  
   Coding: 00208941
   Shop #: WSC 31414  

No fault code found.

-------------------------------------------------------------------------------
Address 76: Park Assist        Labels: Redir Fail!
   Part No: 7L0 919 283 F
   Component: 0P Einparkhilfe     1108  
   Shop #: WSC 00000 000 00000
   VCID: 39792BEB74E29C89EE-806C

No fault code found.

End-------------------------(Elapsed Time: 03:50)--------------------------
 
Last edited by a moderator:
   #14  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
Messages
29,640
Reaction score
21,141
Location
USA
VCDS Serial number
HC100001
I wonder if the module refuses due to the faults (like steering angle sensor) that are present?

-Uwe-
 
   #15  

drsamjames

Verified VCDS User
Verified
Joined
Aug 19, 2019
Messages
1
Reaction score
0
Location
UK
VCDS Serial number
C?ID=50909
Hi

I'm having the same problem as discribed here althought with a pheaton. I get Error 35 security coded not accepted. I've left the car running for 15 min and retied. I'm following the procedure with the engine running and the door shut, althought I have the vag-com cable coming out of the window so I can use my laptop on the roof.

Did you get your problem sorted in the end?

Thanks

Sam
 
Top