I'm grasping at straws here, but the only thing I can think of is that there's something wrong with the way it's linked to your cloud account.
Are you able to log into your cloud account on the server?
Are you able to access cloud functions in VCDS-Mobile?
@Shaun any other ideas?
-Uwe-
Are you able to log into your cloud account on the server?
Are you able to access cloud functions in VCDS-Mobile?
@Shaun any other ideas?
-Uwe-