Shaun

What does [Options] -> [Test] show?

If you are trying to use the interface in access point mode, did you go to your windows network settings and connect your laptop to the...

Please post a complete screenshot of checking for updates in VCIConfig after a fresh re-plug of the interface. It looks like you might...

If you only have an Oil warning that's ESI: Resetting ESI. It will need to be changed from Warning Active to Reset or No Warning...

FWIW I appear to have the same dash as you and I just pulled it up on my car the adaptations are there. What browser are you using have...

It is [Options] -> [Self Test] -> [Advanced Network Test]

I see the proper adaptations for your 17 when I pull it up, I'm not sure why you wouldn't get it unless maybe the connection dropped...

Please post an Auto-Scan so we can see what modules are in this vehicle. Maybe also post a screenshot because I checked the server logs...

You can put it into AP mode by pushing the button so the middle led is amber, then connect to the network it broadcasts and open...

I don't think there can be a simple catch all answer to this sort of question. Some functions have restrictions in part to work around...

What are the interface's LED states when trying to connect?

To confirm, you are still having problems with multiple cables? Have you checked the setting for USB selective suspend? Do you have...

The updates should not take more than a few minutes (except for DS updates on a HEX-NET, which might take longer) and the update should...

If it shows up reproducibly in VCIConfig then it doesn't sound like a cable problem to me. You might want to check USB and power...

What is the status of the LEDs? Does the interface show up in VCIConfig if you click ok to open the utility?