most MQB door card are this same/same numbers , but because of different lenght of elevator , they need proper "dataset" load by ODIS and then all can be fix by "buttons"
did like that in my golf 7 long time ago and also couldnt do basic settins,
if they keep TRIP stalk and add MFSW , cluster stay when he stay ....
because TRIP stalk can operate cluster ready for MFSW and no MFSW
but cluster ready for MFSW can ONLY be operate by MFSW , so TRIP stalk is top1
now you need to fix that , what every is there, who ever did that
if you keep configuration like that ...it will never work of course
there is a simple and one rules
OR MFSW , or Wiper stalk with TRIP buttons
you can not have both .. or explain me , why you want to keep both ? ...driver change ...and passenger also change in this same time ?
ha ha ha
not all clusters use this same chanells for Service reset, and this function not read them first, only do function run , even if not available
try via USB first
make sure yo ucan do that manually ,
then try utomatic function reset
many of my friend complain that HEX v2 is much slower with older car, not like old HEX CAN , my Hext Net many time "connection to cloud" ...always when i need them urgent
try other Windows , maybe RAM memory is not much ?
1) you should match unit with your car to remove CP
2) enable that function what is available for your VIN
3) patch extra function what is not belong to your vin (can not be enable online)
after that you have your VIN in radio, and no error at all , and all function enable untill...
you can try :
1) edit 5E-5F.clb and add REDIRECT your part number (like that REDIRECT,5E0-000-MIB-HGH1.CLB,5E0-035-045)
then it should recognize proper CLB file
if not, use long code helper manually , but not sure if they load all desctription
what i will do is a fix part number