Quote Originally Posted by jrathod View Post
Scott- I ran into the exact same problem with my HEX-USB+CAN interface. I have used it and it worked fine but couple of days back when I was about to use it I updated to veraion 17 or message as I was instructed to do by ROSS-TECH when I bought it. Stopped working. I can't even pull up the main screen. I wonder my $412 is wasted or do I need to spend even more now?
HC853490 was shipped last September so it's under warranty. Worst case, you'd have to ship it to us for repair or replacement, but call us first so we can try to trouble-shoot whatever your issue is over the phone. Computer and car are needed when you call.