How to Register and Update a HEX-V2 Interface

[Uwe]

[J11ames0208]

After following the instructions on windows 10 I found the screen blinking on my laptop half way through and then an error message saying screen graphics driver failing but been restarted. OK weird. So then I found a few seconds later with more blinks that the computer crashed. Crap because it was 75% of the way through. Now before the update the options test box could see the hex v2, but after the computer crashed mid process with that screen issue which 2 hours of using the computer afterwards it has not re-appeared, still the hex v2 cannot be seen. I have tried the vci config but that doesn't see it either, so final choice was uninstall the vcds program and then reinstall it. I plugged in the hex v2 after reinstall and guess what, not visible on either options test mode or the vci config. So my brain is saying the firmw3are update caused something bad to happen to my graphics driver and crashed my computer but then also ruined the hex v2.

I could be wrong and await a reply from tech support, but mostly all of us would think that from this point on though, wouldn't we?

So unless they have another program to download which will fix the ruined firmware update in the hex v2, I think the units got to be replaced. WEIRD THING THOUGH. When I go into devices and look, it can see the HEX V2 no problems. is this weird though, or just confirming that the firmware in the device is royally screwed?

[Uwe]

What I would do: Find another computer that isn't broken, install VCDS on it, then do this:
http://forums.ross-tech.com/showthread.php?13306

-Uwe-

[Dana]

Hi James,

You mentioned the laptop always needs to be connected to a power source (due to the battery condition) so I replied to your e-mail to rule out a ground loop concern.

Regards,
Dana