Interface Not Found .

   #1  

Joe2k

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Hello , i have a brand new interface ( 1-2 months old ) Hex V2 . It suddenly shows Interface not found , in the middle of whatever im doing is very frustrating i can't code anything because it scares me . I used it to clear faults and watch some live data only till now because of this intermitent error . Im begging for some help . I will provide anything you guys ask me . Some info ... : I use an acer p531h-0bk with Windows 7 ultimate x32 . I used latest version 18.2.1 , interface is updated to latest fw too . After it shows me interface not found , if i unplug and plug again it will blink green 1 time and then leds go off . When it works it blink 1 time green then blue . Now strange things start here .. it won't work untill i reboot the laptop , if i reboot , it will work again ( for a while till will randomly " interface not found " ) . I tried another laptop with windows 10 this time and plugged into a usb3.0 port ... this time when VCDS said interface not found ...windows 10 also said " Power Surge , an usb deviced is asking for more power " . PS. I am located in Romania , the interface is bought from ASPAD Com S.R.L. which is a certified seller . Thank you very much for your time and sorry for my english !
 
   #2  

Santos

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What is the serial number on the HEX-V2 interface label? it will begin with H10 or H11
 
   #3  

Joe2k

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h11 003834
 
   #4  

Uwe

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Try a different USB cable please. Any standard USB-A to USB-B type "printer" cable should work.

-Uwe-

PS: Moving to Product Support.
 
   #5  

Joe2k

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Well , i sure will . It is not easy to replicate ...some days will work hard for 1-2 hrs some days will do it in 2 mins . .. Can it have something to do with non-pd Engines ? It only happened on 1.9 tdi ALH , AGR and 1.8T . 1.9 tdi pd and newer engines i never have problems with . I just did a clean install on my laptop with windows 10 and i will test it a little harder this days and keep you updated !
 
   #7  

Uwe

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I don't see anything obviously wrong in those pictures.

-Uwe-
 
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