Connect device over Wifi but get a blank screen (Operates normally over USB)

   #1  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
My IOS and android devices all connect to the wifi network for my Hex-Net, but all show a blank white screen whether I use the mobile app or any laptop with a browser. I can connect via USB and use VCDS with no issues, but wireless no longer works.

This first happened after leaving the device connected to a vehicle overnight. The device was warm when I disconnected it and it would not longer operate correctly. I updated it using VCDS connected with USB, but still it still doesn't work.

Any ideas? I tried resetting and playing with the settings, but still no results. I believe it's a hardware fault, but I'm open to suggestions.
 
   #2  

Uwe

Benevolent Dictator
Administrator
Joined
Jan 29, 2014
Messages
48,925
Reaction score
33,652
Location
USA
VCDS Serial number
HC100001
Hmm. A blank white screen is a new one to me.

What do the LEDs do? Does it connect to your WiFi? If you access it with VCIConfig, does it have an IP address on your network?

-Uwe-
 
   #3  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
Outer LEDs are green and middle is orange: normal. I have a snapshot of the screen where it shows my device available for connection and yes it has an IP address. If I find it I'll attach it.

zj
 
   #4  

Shaun

Active Member
Ross-Tech Employee
Joined
Jan 29, 2014
Messages
1,616
Reaction score
2,527
Location
USA
Please check the IP address is something other than zeroes, and also post the MAC address it is showing. A screenshot of the overview tab of VCIConfig is preferable.
 
  • Like
Reactions: Uwe
   #5  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
24774985_2069939136573852_4574607302016411472_n.jpg
 
  • Like
Reactions: Uwe
   #6  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
I used HexNetConfigV2.014 to connect in infrastructure mode and updated the device and it was successful (after multiple tries).
 
  • Like
Reactions: Uwe
   #7  

Shaun

Active Member
Ross-Tech Employee
Joined
Jan 29, 2014
Messages
1,616
Reaction score
2,527
Location
USA
Do you still see a blank screen, or is it working now?
 
   #8  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
I always update my hex net, but it's never changed anything. Still a blank screen.
 
   #9  

Shaun

Active Member
Ross-Tech Employee
Joined
Jan 29, 2014
Messages
1,616
Reaction score
2,527
Location
USA
Can you try with VCIConfig again, you should have several dataset updates to download. Do you see these updates prompted?
 
   #10  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
24796254_2070046646563101_5919066006449230592_n.jpg
 
   #11  

Shaun

Active Member
Ross-Tech Employee
Joined
Jan 29, 2014
Messages
1,616
Reaction score
2,527
Location
USA
Ok that all looks good. Can you please post a screen shot of what you see when you try to open VCDS-Mobile now?
 
   #12  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
24796380_2070902886477477_1914649954100260474_n.jpg
 
   #13  

Andy

Administrator
Staff member
Administrator
Joined
Jan 29, 2014
Messages
3,139
Reaction score
4,777
Location
Sector 7G
VCDS Serial number
HC424490
It sounds like this interface will need to come back to the mothership. I just sent you an email (to the address we have on file) with return authorization instructions to send that back to repair.

ref: RET?ID=5378
 
   #14  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
Will do, thanks!
 
  • Like
Reactions: Uwe
   #15  

zjsprenger

Verified VCDS User
Verified
Joined
Jan 22, 2015
Messages
9
Reaction score
3
Location
USA
VCDS Serial number
C?ID=230044
Hi Andy,
I got the replacement Hex-net but didn’t get the paper with the new password with it. Could you help me with this?
 
Back
Top