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Thread: start up trouble

  1. #31
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by St.Hubbins View Post
    i dunno, just following instructions from your video.
    We have a bunch of videos. Which one are you referring to?

    Quote Originally Posted by St.Hubbins View Post
    the 2nd file in the download, whatever it was called, didn't complete downloading, so i tried it all over and everything seems to be working on the borrowed PC. pretty certain it said "driver"
    I'm confused. The VCDS download is one file.

    Quote Originally Posted by St.Hubbins View Post
    so now how do i proceed with VCDS Mobile via iPhone? surely there are some Apple folk who have blazed this trail before me...
    Now that you're registered, maybe you should call us. Andy is gonna hate me for mentioning his name, but he uses an iPhone.

    -Uwe-
    Ceterum censeo, delenda est Daesh.

  2. #32
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    funny to me the Apple users are in the minority - always assumed the "techie" kids favored Mac. i'll call tomorrow and ask for Andy.

    and believe me, i've watched pretty much every video from "getting started" to "registering" to "Cloud account" etc. - there were definitely two distinct files that showed up on the PC laptop download. can't recall the exact name of the file that didn't finish loading, as my head starts to spin after an hour of wrestling this stuff.

  3. #33
    Benevolent Dictator Uwe's Avatar
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    I said Andy uses an iPhone. I never said anything about Macs. We do have another guy who used to use Macs, but does not anymore.

    -Uwe-
    Ceterum censeo, delenda est Daesh.

  4. #34
    Verified VCDS User PetrolDave's Avatar
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    Quote Originally Posted by St.Hubbins View Post
    everything seems to be working on the borrowed PC. pretty certain it said "driver"
    Is that PC running Windows 10?

    Both my Windows 10 tablets say that they need to finish installing the driver for HEX-NET, but as Uwe says there is no driver required so I just ignore the message assuming it's yet another Microsoft faux pas!

  5. #35
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    contact info for Andy? Apple/Mac, whatever... yes, Windows 10.

  6. #36
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by St.Hubbins View Post
    contact info for Andy?
    http://www.ross-tech.com/contact.php

    -Uwe-
    Ceterum censeo, delenda est Daesh.

  7. #37
    Ross-Tech Employee
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    I just came across this thread, former apple user here.

    What version of OSX are you running?

    are you wanting to use the iphone via tether? or AP mode? or connected to home router?

    If you are planning on using a home router, what model is it? What type of wifi security?

    What kind of car?

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  9. #38
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    i may be out of the woods, but won't know until Ross-Tech's cloud issues are sorted out. talked to customer support today, and it appears the Windows launch worked and i'm all setup. at one point as i was on the phone with the tech, my iPhone (10.3.3) was able to connect to the cloud and i was able to open a module and change a setting. but mostly the Mobile app timed-out at various stages, and the tech was having the same issues with his setup.

    i'm connecting to home wireless - car is a '15 GSW TDI. VCDS Mobile app reads up-to-date, and self-tests are usually reading good.

    any tips you have are much appreciated.

  10. #39
    Ross-Tech Employee
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    Are you using the IOS app or Safari with VCDS-Mobile?

  11. #40
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    got the app off the apple app store. :0

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