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Thread: HEX V2 not working at all

  1. #1
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    HEX V2 not working at all

    I have the HEX V2 using the USB interface. I connected it to my laptop and started up the VCDS application. The HEX V2 plug flashes green twice on one side and turns off. It is unable to recognize the HEX V2 device and does not make any connection. I clicked test and I got the pop up " Ross-Tech USB interface Not Found". Please help , what should I do?

  2. #2
    Benevolent Dictator Uwe's Avatar
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    What's the behavior of the LEDs if you plug it into a car? (No computer, just a car)?

    -Uwe-
    Ceterum censeo, delenda est Daesh.

  3. #3
    Ross-Tech Employee
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    With interface plugged in, try opening the VCIConfig utility and checking for updates.

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    Hex V2 no response

    I have the hex v2 diagnostic tool and was initially trying to scan my Audi B6 1.8t. When I plugged everything up to the port, the Hex v2 flashed yellow constantly and never turned green... What does that mean? It won't let me scan the vehicle at all.

    Also, I tried updating my software to see if that might be the problem and it doesn't recognize the Hex v2 when it's plugged into my laptop, I tried all 3 USB ports and nothing worked. What do I need to do to get this working? Please help.

  5. #5
    Benevolent Dictator Uwe's Avatar
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    Flashing yellow when just plugged into a car is correct/normal.

    I'm guessing you have a defective USB cable. Do you have a regular USB A to USB B "printer" cable somewhere you can try?

    We'll get another USB cable sent out to you. Please confirm you're still at the same address we shipped the HEX-V2 to.

    -Uwe-
    Ceterum censeo, delenda est Daesh.

  6. #6
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    It flashes yellow constantly with no connection to the laptop. When I try to update after clicking config , the "update" is not clickable.

    I'll try the usb A Or B cable in the morning.

    Yes I'm at the same address that it was shipped to. (Zip code 32207), thank you for posting promptly. I really appreciate you.

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  8. #7
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by leonomassive View Post
    I'll try the usb A Or B cable in the morning.
    OK, let us know. One way or another, we'll get this sorted.

    -Uwe-
    Ceterum censeo, delenda est Daesh.

  9. #8
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    I tried a printer USB A/B cable and connected it to the car. The Hex V2 tool flashed maybe green 3-4x (on the left side of the tool) then flashed yellow continuously. I received a "Failure to communicate" message.

    Now when I plug it up to the laptop alone using the printer USB A/B cord, it didn't do anything(no lights flashing).

  10. #9
    Benevolent Dictator Uwe's Avatar
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    Shoot an e-mail to Support@... and we'll get you an RMA for the whole thing so we can check it out. Please include a link to this thread.

    -Uwe-
    Ceterum censeo, delenda est Daesh.

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  12. #10
    Ross-Tech Employee Dana's Avatar
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    Thanks, we received the email. You will have a reply from me shortly.

    Internal ref to RMA Number 171030RA2

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